Operations Manager

2 weeks ago

New Delhi, India Hiring Trendz Placement Services Full time

we are a hospitality start-up that manages and operates boutique travel homes in North India in

cities like Gurgaon, Delhi, Ranikhet, Mukteshwar, and Shimla. Our properties include luxury serviced

apartments, farm houses, haveli's, and mountain chalets. The current opening is for the Gurgaon

location.

The ideal candidate will have an ability to create and maintain an efficient system of operation to

support the business needs. The candidate should be comfortable multitasking and working

cross-functionally with different business units.

Key Responsibilities

To plan, manage, direct and organize all Operational activities including housekeeping,

property management, facilities management, to ensure that the highest levels of service

quality and guest satisfaction can be achieved. To effectively achieve and maintain the

established standards of cleanliness in interiors, guest rooms, corridors, public areas and

back of the house areas.

To assign duties, inspect work, and investigate complaints regarding service quality and

effective management of property facilities, equipment and take corrective actions to

maintain essential level of quality delivery.

Establish standards and procedures for the work of operations team and plan work

schedules to ensure adequate service.

Establish and maintain seamless co-ordination & co-operation with all departments to

ensure maximum cooperation, productivity, morale and guest service.

Maintain appropriate staffing levels in order to consistently provide excellent guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure

customer satisfaction.

Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and

equipment's are clean and in a good working condition. This would require traveling to

multiple properties within the zone on regular basis.

Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an

on-going process.

Ensure that the highest standards of cleanliness, maintenance and safety are practiced in all

areas of the properties.

Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance,

posture and conduct of the Housekeeping and property staff.

Inspect all renovation projects and ensure rooms / public areas are defect free prior to

release. Coordinate all repairs & refurbishments.

Ensure to maintain department budget within established guidelines and explain monthly

variances.

Identify optimal, cost effective use of the resources and educate the team on the same.

Maintain cost controls through proper scheduling and inventory management.

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