Operations Manager

4 weeks ago


new delhi, India Kindroid.In Full time
Company DescriptionKindroid.ai is a leading provider of outsourced customer service and technical support, leveraging AI technology and human expertise to deliver efficient and personalized support solutions. Services offered include 24/7 support, multilingual capabilities, and tailored solutions for industries like e-commerce, SaaS, fintech, and telecommunications. With a global team of skilled professionals, Kindroid.ai empowers businesses to optimize customer service operations and enhance customer satisfaction.
Role DescriptionThis is a full-time hybrid role for a Support Manager at Kindroid.ai in Gurugram, with remote work flexibility. The Support Manager will oversee and lead a team of support specialists, ensuring the delivery of exceptional customer service and technical support. Day-to-day tasks include managing support operations, resolving escalated customer issues, optimizing workflows, and implementing strategies to enhance customer experiences.
QualificationsStrong leadership, communication, and problem-solving skillsExperience in managing customer support operations and teamsKnowledge of CRM systems and support toolsAbility to analyze data and generate insights for process improvementsFlexibility to adapt to changing priorities and work in a fast-paced environmentExperience in the tech industry or customer support sector is a plusBachelor's degree in Business Administration, Marketing, or related field

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