Regional Manager

3 weeks ago

Bengaluru, India Little Italy Full time
Regional Manager / Area Manager: -

Job Profile

– A full-time semi-structured job involving regular field work, research and development activity as well as frequent operational and financial auditing with necessary troubleshooting (as and when required).

Job Description

– The Regional Manager would be the sole person in-charge, responsible for the optimum utilization of resources within the region, leading towards an increased top and bottom line growth of the business units operating therein, as well as the commissioning of new franchises within the said region, leading towards an enhanced scalability of the brand. The key tasks to be performed by the Regional Manager could be categorized as under;

Customer Experience Management;Ø Monitoring and upgrading customer feedback mechanisms devised at the restaurants from time to time and assessing as well as validating their accuracy and authenticity.Ø Evaluating the Customer Satisfaction Index of the restaurants based on positive as well as negative feedback received from their respective customers, monitoring progress of the corrective action initiated in case of negative comments from customers.Ø Service recovery for negative or constructive feedback.Ø Interaction with customers on daily basis

Operations Management;Ø Allocating and monitoring operational budgets (developed in consultation with the Corporate Resource Mobilization department and the franchise owners) and enforcing cost minimization measures.Ø Supporting the Corporate Marketing Department with the establishment of SOPs and assuming complete responsibility for their standardization and effective enforcement within the outlets.Ø Assisting the Corporate Marketing Department with the establishment of various check lists and uniform branding protocols from time to time and assuming complete responsibility for their continual adherence at the outlets.Ø Conducting regular Quality Audits at the outlets, thus ensuring compliance to the Corporate Quality Policy.Undertaking all the necessary liaison work with the relevant government authorities and officials on a consistent basis (with executive assistance from the Restaurant Managers).

Business Development;Ø Catering to the interest of the franchise owners with utmost priority and addressing their queries, concerns and grievances on a proactive basis (the Corporate Human Resource department to be involved only in case of matters of legal nature).Ø Identifying and evaluating opportunities for the commissioning of new franchises within the region (in consultation with the Corporate Projects and Resource Mobilization department).Ø Rendering all the possible strategic as well as executive assistance the Corporate Projects and Resource Mobilization department with regard to the process involved in the commissioning of new franchises within the region.Ø Supporting the Corporate Projects and Resource Mobilization department with inputs pertaining to possible alternate franchise propositions and business models to be developed and administered for tier 2 and tier 3 cities.Ø Undertaking an elaborate research and development exercise with respect to the demography and dynamics of the market prevalent in the zone of dominance of each of the outlets in the region and formulating as well as implementing a sustainable strategy aimed at tapping the said market (in consultation with the Corporate Marketing department).Ø Exploring, developing and enhancing alternate sales avenues such as Corporate Tie-ups, Outdoor Catering, Banquet Facilities, Home Delivery, Takeaways, etc.Ø Determining strategies for communication and promotion among the corporate and residential establishments as well as training the Restaurant Managers and Assistant Restaurant Managers (if any) for the effective execution of the same.Ø Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional as well as networking forums at the local level.Ø Developing a firsthand understanding of the local competition by undertaking frequent competitive benchmarking activities at a basic level (visits to competitor outlets, interaction with competitor staff, vendors and customers, etc.).Ø Being in to service industry whenever required the last minute work delegates to you at time of crisis (due to business need and others responsibility) will be part of your JD.The JD will revise on regular basis and which will communicate to you via proper channel, in this cases the latest JD will be consider as final and expected the adherence for the same.

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