DMS SFA L1 Support Executive

6 days ago


Gurugram, India Vizlogic Digital Solutions Full time

First contact for DMS & SFA users, handling queries via calls, chats, or tickets
Troubleshoot basic issues (login, sync, reports, connectivity)
Log, track & resolve tickets ensuring SLA compliance
Escalate unresolved cases with proper documentation

Required Candidate profile

Assist in user onboarding, training & maintain FAQs/docs.
Graduate/Diploma IT, 0–2 yrs support exp, good communication & problem-solving.



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