ServiceNow LLM Trainer | Remote | 4-6 Years Experience

1 day ago


Delhi, India Unicorn Workforce Full time

Position: ServiceNow LLM TrainerMode: RemoteShift: 12:30/1:30 PM to 9:30/10:30 PM ISTRole OverviewWe are urgently looking for a ServiceNow LLM Trainer with strong functional expertise in key ServiceNow products such as Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD).This role focuses on designing realistic, scenario-based tasks to train AI models. It is not a platform configuration or development role. Instead, the candidate will translate real-world business workflows, decision logic, and enterprise processes into structured data that enhances AI reasoning within ServiceNow-like environments.The ideal profile blends deep ServiceNow domain experience with strong analytical skills, prompt-engineering capability, and data structuring expertise.Key Responsibilities- Define decision-making frameworks for Reinforcement Learning initiatives to improve ServiceNow LLM performance, including taxonomy creation, scenario design, and evaluation criteria.- Build scenario-driven tasks that accurately mirror actual ServiceNow workflows (case management, SLA processes, HR requests, IT incidents, etc.).- Translate complex business processes into clear, structured datasets suitable for AI training.- Develop high-quality prompts, task variations, and user journeys to enhance model understanding and reasoning.- Collaborate with cross-functional AI and product teams to refine task quality and maintain consistency.- Ensure all scenarios reflect real-world enterprise use cases, edge cases, and decision logic.



  • Delhi, India Unicorn Workforce Full time

    Position: ServiceNow LLM TrainerMode: RemoteShift: 12:30/1:30 PM to 9:30/10:30 PM ISTRole OverviewWe are urgently looking for a ServiceNow LLM Trainer with strong functional expertise in key ServiceNow products such as Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) .This role focuses on designing ...


  • New Delhi, India Unicorn Workforce Full time

    Position: ServiceNow LLM TrainerMode: RemoteShift: 12:30/1:30 PM to 9:30/10:30 PM ISTRole OverviewWe are urgently looking for a ServiceNow LLM Trainer with strong functional expertise in key ServiceNow products such as Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD).This role focuses on designing realistic,...


  • Delhi, India Unicorn Workforce Full time

    Position: ServiceNow LLM TrainerMode:RemoteShift:12:30/1:30 PM to 9:30/10:30 PM ISTRole OverviewWe are urgently looking for aServiceNow LLM Trainerwith strong functional expertise in key ServiceNow products such asCustomer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) .This role focuses on designingrealistic,...


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  • Delhi, India People Prime Worldwide Full time

    About Company:Our client is a Palo Alto–based AI infrastructure and talent platform founded in 2018. It helps companies connect with remote software developers using AI-powered vetting and matching technology. Originally branded as the “Intelligent Talent Cloud,”enabled companies to “spin up their engineering dream team in the cloud” by sourcing...


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    About Company:Our client is a Palo Alto–based AI infrastructure and talent platform founded in 2018. It helps companies connect with remote software developers using AI-powered vetting and matching technology. Originally branded as the “Intelligent Talent Cloud,”enabled companies to “spin up their engineering dream team in the cloud” by sourcing...

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