Software Engineer

6 days ago

Delhi, India Crossing Hurdles Full time

Job Title: LLM - ServiceNow LLM Trainer (Short-Term Contract) Type: Contract (2 months)Location: RemoteAbout the Role:We are seeking a highly skilled ServiceNow LLM Trainer with 4–6 years of experience in ServiceNow, specializing in CSM, ITSM, and HRSD modules. The ideal candidate will work on translating real-world ServiceNow workflows into structured, data-driven tasks for AI model training, helping shape the future of AI reasoning and decision-making in enterprise systems. This is a short-term, full-time remote contract with immediate availability.Key Responsibilities:Create scenario-driven tasks for AI training, based on ServiceNow workflows (CSM, ITSM, HRSD).Use JSON for task representation and SQL for data validation.Apply prompt engineering to craft clear and natural instructions.Collaborate on expanding scenarios across ServiceNow domains.Contribute to AI model training, focusing on reasoning and predictable outcomes.Required Skills & Experience:4–6 years of ServiceNow experience (CSM, ITSM, HRSD).Strong proficiency in JSON, SQL, and data structuring.Solid understanding of workflows, cases, incidents, and SLAs in ServiceNow.Experience in AI model training, particularly in task design and prompt engineering.Excellent communication skills.Preferred Qualifications:ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist.Experience with AI/ML workflows and Agile methodologies.

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