Engagement Manager
8 hours ago
The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.For more information, please visit Title: Engagement Associate/Engagement ManagerAs an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the ‘face’ of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience.Responsibilities:Daily Operations:- Maintain professionalism at the front counter, responding to guests and clients' needs.- Efficiently handle telephone calls with a clear and concise tone.- Manage office unit and PABX system setups.- Organise postage, courier services, mail handling, and deliveries.- Coordinate conference room bookings and refreshments for meetings.- Handle secretarial and administrative tasks for clients as needed.- Conduct seamless check-in and check-out processes.- Perform up-selling and cross-selling to maximize revenue.Service Standards:- Address and resolve inquiries, complaints, and feedback promptly.- Suggest improvements to service standards in collaboration with the Centre-in-Charge.- Maintain TEC’s high service standards at all times.Internal Coordination:- Build professional relationships with colleagues and stakeholders.- Support local operations in driving profitability, efficiency, and productivity.Key Performance Indicators (KPIs):- Client Engagement: Deliver exceptional service and anticipate client needs.- Effective Communication: Practice active listening and ensure clarity in feedback.- Collaboration: Exhibit a cooperative attitude and share knowledge within the team.- Revenue Maximisation: Contribute to driving service revenue.- Operational Efficiency: Demonstrate proactive multitasking skills.- Professional Appearance: Consistently meet TEC grooming standards.- Centre Maintenance: Uphold the look, feel, and operational efficiency of TEC centres.Requirements:- Up to 6 years of customer service or administrative experience in a hospitality environment (e.g., hotel front desk).- Excellent interpersonal and communication skills; customer-oriented mindset.- Fluency in local language and English.- Strong multitasking abilities with attention to detail under pressure.- Proficiency in Microsoft Word, Excel, and PowerPoint.- Willingness to occasionally work overtime.Please email your CV to
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Gurgaon, Haryana, India EXL Talent Acquisition Team Full time ₹ 25,00,000 - ₹ 75,00,000 per yearKey Responsibilities:Leadership & Team ManagementLead, mentor, and develop a global team of 50+ catastrophe modelling and exposure management professionals. Foster a culture of performance, collaboration, and innovation within the team. Oversee workforce planning, capacity optimization, and skill development across multiple delivery locations. Champion...
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Gurgaon, Haryana, India EXL Full time ₹ 20,00,000 - ₹ 60,00,000 per yearDescriptionKey Responsibilities:Leadership & Team ManagementLead, mentor, and develop a global team of 50+ catastrophe modelling and exposure management professionals.Foster a culture of performance, collaboration, and innovation within the team.Oversee workforce planning, capacity optimization, and skill development across multiple delivery...
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Engagement Manager
23 hours ago
Gurgaon, India The Executive Centre Full timeThe Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an...
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Engagement Manager
23 hours ago
Gurgaon, India The Executive Centre Full timeThe Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an...
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Engagement Manager
1 hour ago
Gurgaon, India The Executive Centre Full timeThe Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an...
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Affordplan - Engagement Manager
2 weeks ago
Gurgaon, India Nexthire Full timeCompany - Affordplan Position - Engagement ManagerExperience - 3 + years Location - GurgaonAbout Company:Affordplan is a category leading healthcare fintech platform. Affordplan's product Swasth enables its partner hospitals to drive more engaging patient life cycles while helping patients save on their medical bills. Affordplan works with 100+ hospitals...
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Engagement Manager
2 weeks ago
Gurgaon, Haryana, India Sprinklr Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
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Business Engagement Manager
5 days ago
Gurgaon, Haryana, India SAFFRON NETWORKS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSaffron Networks Pvt Ltd is a leading cybersecurity consulting firm, specializing in providing expert guidance and solutions to enhance security postures and protect against modern cyber threats. Our team comprises highly skilled cybersecurity professionals with extensive industry experience, offering tailored, comprehensive services to...
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Tutor Community Engagement Manager
2 weeks ago
Gurgaon, Haryana, India Cuemath Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Overview:We are seeking an experiencedTutor Community Engagement Managerto lead and grow our tutor community. This role is responsible for fostering engagement, managing communication strategies, and driving tutor participation across multiple channels. The ideal candidate should have a dynamic personality, capable of leading large community sessions and...
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Customer Engagement Manager
2 weeks ago
Gurgaon, Haryana, India Johnson Controls Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWho we are?Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and...
