Hiring Manager

2 days ago

NCR, India Healthrecon Connect Full time

Greetings from Healthrecon connect

Job Title : Manager - AR Collections - Specialty exp required Radiology & Labs

Roles & Responsibilities:

  • Provide leadership, mentoring, coaching, and education to develop and maintain an effective, well

trained staff based on performance standards.

  • Make sure the collections turnaround time is achieved.
  • Monitor daily production tracker of assigned client portfolio.
  • Monitor 30-plus AR and ensure the team achieves the expected paid rate of the assigned client portfolio.
  • Make sure effective client communication is managed whilst assuring client responsiveness within TAT.
  • Handle the client queries in a timely manner.
  • Review the performance of the assigned client portfolios, identifying gaps and proactively filling all gaps for better client satisfaction and advocacy.
  • Report & MI generation, share them with all relevant internal and external stakeholders such as billing, posting team, leadership teams, and clients.
  • Analyze current workflows/processes, and develop and communicate the best practice with the team members.
  • Communicate performance expectations to staff, work with staff to set goals linked to organizational initiatives, and support efforts toward achieving those goals.
  • Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
  • Review SOPs and policies and make sure that SOPs are met at all times in service delivery.
  • Address operational issues and concerns in a timely manner and escalate to the senior management appropriately.
  • Assist the management in recruiting, training, performance evaluation, and promotion and termination activities by closely working with HRBPs.
  • Determine staffing requirements, work assignments, and schedules for new projects.
  • Ensure to respond back to internal e-mails within the shift time, and for External e-mails to be responded within the client TAT.
  • Assess the technical training requirements of the team members and address them by sharing the knowledge, and managing the on-the-job training function of team members in collaboration with the Technical Training team and immediate reportees.
  • Collection TAT
  • Assigned paid rate to be maintained after 30 days.
  • Daily collection targets
  • Accuracy of 98% of communications with insurance companies and gathered feedback.

Eligibility Criteria:

  • RCM overall technical knowledge
  • Good written and verbal communication skills
  • Excellent interpersonal & leadership skills
  • Ability to work under pressure with high level of perseverance
  • At least 7 - 8 years RCM experience with at least 4 years in people management

Looking only for immediate joiners.

Interested candidates kindly send us your updated resume to

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