
Account Receivable
3 weeks ago
Analyst/ Associate Analyst Global Finance Services Credit Control/Accounts Receivable We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.
Work You'll do as a part of this team you will be involved with:
- Daily activity Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
- Contact client via phone, email and make sure the collection queries are resolved on time.
- Understanding and complying with firms policies and procedures in relation to Debtor Management and the firms business rules.
- Identify delinquent accounts, take appropriate action, and record notes in the system
- Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
- Monitor customer account details for non-payment, delayed payments and other irregularities.
- Research and resolve payment discrepancies.
- Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
- Communication: Should be able to communicate effectively with customers, peers and senior team members and client service teams.
- Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst
KPIs
- Reduction of aged AR items especially that are over 90+ days.
- Strong adherence to TAT for responding to email and telephone queries.
- Completion of all required training programs, contribution to continued process improvement
- Participation in team and service line events
Key Competencies
- Attention to details and accuracy
- Good oral and written communication skills
- Organizational skills
- Information management
- Problem analysis and problem-solving skills
- Team player
- Sense of urgency
- Customer service Skill
- Basic knowledge of excel
Work location: Hyderabad Shift timings: 2 PM to 11 PM OR 11:30 AM TO 7:30 PM
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