Telecom Architect

3 weeks ago


Hyderabad, India SAM Manpower and Career Services LLP Full time
Min/Preferred SkillsKnowledge andAbilities Minimum ExcellentEnglish communication skills by email and phone and experience ininteracting with Mid andSrMgmts.roles in clientorganizationMinimumAbility to work collaboratively with different teams and lead in afastchanging and flexible environmentMinimumWill be required to work in shifts (mostlyUS)Minimum Min

34 yrsexperience in working in a Telecom process (preferably US) is amust Minimum Goodunderstanding of the

different tools and systemsinvolved in a Telecom Contact Centreenvironment

Eg.IVR Soft Phones Cloud recording tool CRM Chat and Email supportplatforms differentiatebetween

Dev& relatedservicesMinimumPrior experience of working in an

IndividualContributor

role with multiple stakeholdersinteracting with leadership creating reports and presentations toshare updatesMinimum Experience in creatingprocess documents SOPs etc using relevanttoolsPreferred Prior working knowledgeof

G Sheets G Slides Gmail andSlack Preferred Experience ofworking with

tools like Live Engage Cisco JabberCitrix Preferred Understandingof front end middleware &backendPreferred Understandingof

BI (Tableau & PowerBI) that will help creatingreportingPreferred Understanding Monitoringtools for ServersPreferred Process andQuality Management experience for a

US TelecomProcess Preferred Candidateswho have worked as a Team Lead/Asst Manager in a Verizon contactcentre process wireless customer care or technical support will bepreferred telecom,psoc,slack,citrix,ivr,softphone
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