IT Service Delivery Manager

5 days ago

Najafgarh, India Prakhar Software Solutions Pvt Ltd Full time

Job Description:

We are looking for a Delivery Manager to oversee and ensure smooth execution of client deliverables, coordinate with internal teams, and maintain high standards of service delivery. The role requires strong communication skills, client handling abilities, and expertise in MS Excel for reporting and analysis.

Key Responsibilities:

  • Manage day-to-day delivery operations and ensure timely completion of client requirements.
  • Act as the primary point of contact between clients and internal teams.
  • Monitor delivery performance, resolve escalations, and maintain client satisfaction.
  • Prepare, maintain, and analyze reports using MS Excel (dashboards, pivot tables, charts, etc.).
  • Coordinate with cross-functional teams to streamline processes and improve delivery timelines.
  • Ensure compliance with company policies and service level agreements (SLAs).
  • Identify bottlenecks and suggest improvements for efficient operations.

Required Skills & Qualifications:

  • Bachelor's degree (preferred in Business, IT, or related field).
  • 2–5 years of experience in delivery management, operations, or client servicing.
  • Excellent verbal and written communication skills.
  • Strong proficiency in MS Excel (pivot tables, VLOOKUP, data analysis, etc.).
  • Ability to handle multiple tasks, prioritize, and work under pressure.
  • Strong problem-solving and stakeholder management skills.

Compensation & Benefits:

  • Opportunity to work onsite at Dwarka with a collaborative team.
  • Career growth opportunities in delivery and client relationship management.

Thanks and Regards,
Himanshu Mukherjee
HR and Admin

Job Types: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Ability to commute/relocate:

  • Dwarka, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What experience do you have in delivery management, operations, or client servicing ?
  • What is your current salary ?
  • What is your expected salary ?

Experience:

  • Pivot tables: 1 year (Required)

Work Location: In person

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