Team Lead

1 month ago

Gurugram, India Enser Communications Limited Full time

Company Description

Enser Communications Limited, located across multiple metro cities in India, is a leading provider of IT Enabled Services, specializing in customer acquisition and interaction management. We focus on exceptional consumer understanding, leveraging advanced software platforms to deliver tailored solutions that enhance customer engagement and drive business growth. Our commitment to excellence and innovation has established us as a trusted partner for organizations seeking to optimize their customer interactions and operational efficiency. The company aims to create value-driven, integrated, and efficient consumer-interaction processes in the Indian and foreign markets.


Role Description

We are seeking motivated Team Leaders to join our office in Gurugram. As a Team Lead – Sales, you will be pivotal in driving team success by mentoring and managing a group of high-performing sales executives. This role demands strong leadership skills, a focus on achieving targets, and the ability to foster a collaborative and goal-oriented environment. Looking for immediate joiners


Key Responsibilities

  • Manage, mentor, and motivate a team of sales executives to meet and exceed performance goals.
  • Monitor team performance, provide constructive feedback, and implement improvement plans as needed.
  • Analyze sales metrics and ensure team alignment with organizational objectives.
  • Act as a liaison between the sales team and management to communicate updates, challenges, and strategies.
  • Provide training and development opportunities to enhance the team's skills and performance.
  • Address escalated customer concerns and ensure effective resolution.


What We’re Looking For:

  • Minimum 1 year of experience in team management within a sales or BPO environment.
  • Excellent English communication skills.
  • Strong leadership skills with the ability to drive results.
  • Proven track record of achieving team sales targets.
  • Flexibility to work in a dynamic, fast-paced environment.
  • Excellent problem-solving and conflict-resolution abilities.
  • Experience within General, Motor and Life Insurance will be preferred.


Perks & Benefits:

  • Competitive salary with attractive performance-based incentives. CTC between 40k-50k based on experience
  • Professional development and leadership growth opportunities.
  • A supportive and inclusive work environment.
  • Flexible work schedule with rotational week offs.


Join Enser Communications and be a part of a team that is dedicated to delivering exceptional services and driving success for our clients. We look forward to welcoming you aboard

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