IT Support Specialist

4 weeks ago

india Excis Compliance ltd Full time
Job Description

Onze missie?
Geïntegreerde en efficiënte internationale IT oplossingen creëren is onze missie. Opgericht in 2001 als IT dienstverlener in België, breidde Excis uit over Europa en verhuisde zijn hoofdkwartier naar de UK. De levering van 24/7 support werd gevolgd door het leveren van end-to-end oplossingen, inclusief IT en audio-visueel ontwerp, installatie en service. Excis heeft een sterke wereldwijde aanwezigheid en bedient een breed scala aan klanten en levert grensoverschrijdende internationale IT diensten. Onze mensen maken het verschil. Wij geloven dat eerlijkheid, integriteit en een verbintenis tot ethische bedrijfspraktijken fundamenteel zijn voor ons gedrag in elke interactie.
Functieomschrijving


Heb je enkele jaren ervaring als support/servicedeskmedewerker. Ga je graag om met klanten, telefonisch en onsite? Is geen enkel technisch probleem teveel voor jou? Dan zijn wij op zoek naar jou

Taken


  • Je neemt de dagdagelijkse IT problemen op, dit gaat om 1st, 2nd lines issues
  • Je beheert samen met je collega’s de volledige servicedesk, je maakt tickets aan en kan prioriteiten stellen, afhankelijk van de SLA’s
  • Je begeleid gebruikers bij het toepassen, implementeren van softwarepakketten en aanpassingen
  • Afhankelijk van je interesse kan je je kennis verruimen in Virtualisatie, Networking, Security, End-user Devices, Storage, High-Availability & Disaster recovery, Managed Services, Datacenter

Requirements

Profiel


  • Je beschikt over een Bachelor diploma in een technische richting of hebt een zelfde niveau verworven door ervaring
  • Van nature ben je een problem solver, je bent kritisch ingesteld en bijt je graag vast in problemen, gedreven om de oplossing te vinden
  • De klant staat bij jou steeds centraal en klantvriendelijkheid draag je hoog in het vaandel
  • Een sociale en positieve ingesteldheid vind je vanzelfsprekend
  • Stressbestendigheid en een flexibele ingesteldheid maken onderdeel uit van je kernkwaliteiten
  • Zelfstandig werken doe je graag maar functioneert tegelijk ook als betrouwbare schakel binnen het team
  • Je bent proactief, werkt resultaatgericht en neemt ownership over je verantwoordelijkheden
  • Passie voor IT en technologie mogen uiteraard niet ontbreken. Je haalt veel voldoening uit het verruimen van je kennis om deze dan nadien ook te delen met je collega’s.
    Een goede basiskennisvan onderstaande technologieën is een absolute must:

  • Windows OS 7-10 & MS O365: Word, Excel, Outlook support
  • Active Directory: account creatie, GPO’s kopiëren/aanpassen, ADFS principe, etc.
  • Exchange server: mailbox creatie, issues met betrekking tot mailboxen, etc.
  • Hardware: Desktop/Laptop, printer en scanner support
  • Je bent een vlotte communicator in zowel het Nederlands, en het Engels.

Benefits Hiring procedure
  • Een gesprek van 30 minuten met een van onze gepassioneerde recruiters om uw carrièreplan beter te begrijpen en eventuele vragen te beantwoorden
  • Een technisch interview van 45 minuten met onze experts om uw vaardigheden en compatibiliteit te beoordelen
  • Onze indrukken en uw CV worden doorgestuurd naar onze klanten voor een laatste beoordeling.
  • Mogelijkheid van een aanvullende technische interview door eindklant 
  • Ons proces duurt gemiddeld 10 werkdagen en aanbiedingen volgen meestal binnen 48 uur.

Requirements
Profiel Je beschikt over een Bachelor diploma in een technische richting of hebt een zelfde niveau verworven door ervaring Van nature ben je een problem solver, je bent kritisch ingesteld en bijt je graag vast in problemen, gedreven om de oplossing te vinden De klant staat bij jou steeds centraal en klantvriendelijkheid draag je hoog in het vaandel Een sociale en positieve ingesteldheid vind je vanzelfsprekend Stressbestendigheid en een flexibele ingesteldheid maken onderdeel uit van je kernkwaliteiten Zelfstandig werken doe je graag maar functioneert tegelijk ook als betrouwbare schakel binnen het team Je bent proactief, werkt resultaatgericht en neemt ownership over je verantwoordelijkheden Passie voor IT en technologie mogen uiteraard niet ontbreken. Je haalt veel voldoening uit het verruimen van je kennis om deze dan nadien ook te delen met je collega’s. Een goede basiskennisvan onderstaande technologieën is een absolute must: Windows OS 7-10 & MS O365: Word, Excel, Outlook support Active Directory: account creatie, GPO’s kopiëren/aanpassen, ADFS principe, etc. Exchange server: mailbox creatie, issues met betrekking tot mailboxen, etc. Hardware: Desktop/Laptop, printer en scanner support Je bent een vlotte communicator in zowel het Nederlands, en het Engels.

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