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IT Support Executive
4 weeks ago
Male candidates only
Role & responsibilities
- Provide technical support and assistance to customers via phone, email, or chat
- Identify and diagnose technical issues reported by customers
- Remote support for windows installation.
- Resolve technical problems in a timely and efficient manner
- Assist store staff with software installations and upgrades
- Collaborate with other teams to ensure timely resolution
- Camera & CCTV installation at different locations
- Working in different shifts
Preferred candidate profile
- Proven experience in a technical support role
- Good understanding of computer systems and networks
- Excellent problem-solving and communication skills
- Ability to explain technical concepts to non-technical users
- Strong service orientation
- Patience and empathy when dealing with issues
Skills
- Knowledge of Windows and Mac OS
- Familiarity with software installation and troubleshooting
- Basic understanding of network protocols and configurations
- Proficiency in using remote support tools
- Excellent verbal and written communication skill