CRM Executive

2 weeks ago

Noida, India Propacity Proptech Pvt. Ltd Full time

Position: CRM Executive – Post Sales (Real Estate)
Location: Noida , Sector 136
Experience: 2–4 years
Industry: Real Estate

Key Responsibilities:

  • Act as single point of contact post-booking till possession
  • Handle all post-sales documentation & RERA compliance
  • Track payment schedules, send reminders, and share receipts
  • Coordinate with developers & internal teams on updates and handovers
  • Manage possession process (site visits, snag checks, final handover)
  • Handle customer queries and escalations within SLA

Skills Required:

  • Strong knowledge of real estate post-sales process
  • Good communication & customer relationship skills
  • Organized, detail-oriented, and process-driven
  • Familiar with CRM tools, MS Office/Google Sheets

KPIs:

  • Customer satisfaction (CSAT/NPS)
  • Timely documentation & registration
  • On-time payment collection
  • Smooth possession handovers

Qualification:

  • Graduate (B.Com, BBA, etc.)

Job Type: Full-time

Pay: ₹25, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Work Location: In person

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