Head – Fraud Monitoring and Prevention Department

6 days ago

Thiruvananthapuram, India Muthoot Fincorp Ltd. Full time
ROLE SUMMARY (PURPOSE)The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive fraud prevention strategies to protect MFL’s assets, reputation, and stakeholders while ensuring compliance with regulatory frameworks. The incumbent will spearhead initiatives to proactively detect, investigate, and mitigate fraud risks in both physical and digital environments, while fostering a culture of fraud awareness across the organization.

KEY RESPONSIBILITIES

Strategic Leadership in Fraud Risk Management:

Develop and implement a comprehensive fraud risk management strategy tailored to MFL’s diverse business lines and geographic footprint.Lead the identification, assessment, and mitigation of fraud risks in all operational areas, including branch operations, digital platforms (e.g., MFLOne app), and partnerships.Align fraud prevention strategies with MFL’s strategic objectives and regulatory requirements.

2. Fraud Detection and Monitoring

Oversee the deployment and continuous enhancement of fraud detection tools and systems, including AI-driven analytics for transaction monitoring and pattern recognition.Monitor real-time fraud alerts and suspicious transactions across MFL’s products and channels, ensuring prompt investigation and resolution.Establish early warning systems and dashboards to detect high-risk behaviors among customers, employees, and external parties.

3.

Fraud Investigation and Resolution

Lead and manage all fraud investigations, ensuring thorough and unbiased analysis of incidents.Oversee the collection and preservation of evidence for internal use and legal proceedings.Collaborate with law enforcement agencies, regulatory bodies, and legal teams to resolve fraud cases effectively.Provide post-incident reports and recommendations to senior management and the Board.

4.

Policy Development and Compliance Oversight

Develop, update, and enforce anti-fraud policies, procedures, and internal controls to minimize vulnerabilities.Ensure adherence to RBI guidelines, anti-money laundering (AML) laws, and other regulatory requirements.Establish clear protocols for fraud reporting, both internally and externally, ensuring timely and accurate communication.

5.

Technology and Automation for Fraud Prevention

Drive the adoption of cutting-edge technology to enhance fraud prevention capabilities, including machine learning, automation, and predictive analytics.Work with the IT and Digital Transformation teams to integrate fraud monitoring tools into MFL’s core systems, such as branch software, MFLOne, and QR code lending platforms.Stay updated on emerging fraud technologies and threats, implementing necessary upgrades to combat evolving risks.

6.

Team Development and Training

Build and lead a high-performing Fraud Monitoring and Prevention team, defining roles and responsibilities clearly.Conduct fraud awareness training programs for employees across all levels to instill a proactive fraud prevention culture.Provide technical guidance and mentorship to team members to enhance their investigative and analytical skills.

7. Collaboration Across Business Functions

Partner with Risk, Compliance, Internal Audit, Operations, IT, and Business Heads to ensure fraud prevention is integrated across all business processes.Collaborate with the HR team to implement background checks and onboarding procedures that minimize insider fraud risks.Work closely with the Chief Compliance Officer (CCO) to ensure regulatory compliance in all fraud-related activities.

8.

Fraud Reporting and Metrics

Develop and present detailed fraud reports to senior management and the Risk Management Committee, highlighting trends, key incidents, and preventive measures.Maintain a central database of fraud incidents, investigations, and resolutions for audit and reference purposes.Provide actionable insights and metrics to track the effectiveness of fraud prevention strategies.

9.

Root Cause Analysis and Continuous Improvement

Conduct root cause analysis of fraud incidents to identify systemic weaknesses or process gaps.Recommend and implement process improvements and technological enhancements to reduce fraud vulnerabilities.Benchmark fraud prevention practices against industry standards to ensure MFL remains at the forefront of fraud risk management.

10. Stakeholder and Customer Protection

Establish processes to protect customer interests, including secure digital transactions and fraud education initiatives.Address customer complaints and concerns related to fraud, ensuring timely resolution and customer satisfaction.Strengthen relationships with external stakeholders, including regulators, law enforcement, and auditors, to enhance fraud prevention capabilities.

KEY INTERACTIONSInternal StakeholdersSenior Leadership and Executive TeamInternal AuditLegal DepartmentOperations TeamsFinanceCompliance TeamPeople & CultureProduct and Business UnitsExternal StakeholdersRegulatory AuthoritiesExternal AuditorsConsultants

KEY COMPETENCIES

Strategic vision for fraud risk management in a complex, multi-product NBFC environment.Ability to adapt to rapidly changing fraud trends and technologies.Strong regulatory knowledge and ability to ensure compliance across all fraud-related activities.Proactive and decisive leadership in high-pressure situations.

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

Deep understanding of fraud schemes specific to NBFC products such as gold loans, MSME loans, QR code lending, and NCDs.Strong analytical and problem-solving skills, with proficiency in fraud detection and data analysis tools.Exceptional leadership and communication skills, with the ability to collaborate across departments and present to senior stakeholders.High ethical standards and integrity.

EDUCATION / EXPERIENCE

Education:Bachelor’s/Master’s degree in Finance, Risk Management, Forensic Accounting, or related fields.Professional certifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or CRMA (Certified Risk Management Assurance) are highly desirable.

Experience:At least 10-15 years of experience in fraud prevention, risk management, or forensic investigation, with a strong preference for NBFCs, banks, or financial services.Proven track record of managing fraud risks in both traditional branch operations and digital environments.Expertise in fraud detection technologies, investigation methodologies, and regulatory compliance

  • Head – Fraud Monitoring and Prevention Department

    6 days ago

    thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE) The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Head – Fraud Monitoring and Prevention Department

    6 days ago

    thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE)The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Head – Fraud Monitoring and Prevention Department

    6 days ago

    thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE)The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Head – Fraud Monitoring and Prevention Department

    6 days ago

    Thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE)The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Head – Fraud Monitoring and Prevention Department

    6 days ago

    Thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE)The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Muthoot Fincorp Ltd. | Head – Fraud Monitoring and Prevention Department | thiruvananthapuram

    6 days ago

    thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE) The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Muthoot Fincorp Ltd. | Head – Fraud Monitoring and Prevention Department | thiruvananthapuram

    7 days ago

    thiruvananthapuram, India Muthoot Fincorp Ltd. Full time

    ROLE SUMMARY (PURPOSE)The Head of the Fraud Monitoring and Prevention Department (FMPD) will provide strategic leadership in managing fraud risks across MFL’s extensive business operations, including gold loans, MSME loans, unsecured loans, QR code lending, and savings products like NCDs. The role demands the design and implementation of comprehensive...

  • Senior Fraud Prevention Strategist

    5 days ago

    Thiruvananthapuram, Kerala, India Muthoot Fincorp Ltd. Full time

    Muthoot Fincorp Ltd. is seeking a highly skilled Senior Fraud Prevention Strategist to join our team. In this role, you will be responsible for leading the development and implementation of comprehensive fraud risk management strategies across our diverse business operations.Key Responsibilities:Strategic Leadership in Fraud Risk ManagementYou will provide...

  • Security and Loss Prevention Specialist

    6 days ago

    Thiruvananthapuram, Kerala, India ATSPL - Kerala - G66 Full time

    About ATSPL - Kerala - G66We are seeking an experienced Security and Loss Prevention Specialist to join our team in Trivandrum, KL, IND. The successful candidate will be responsible for providing security services and asset protection in a designated area of responsibility.Job Description:The primary objective of this role is to provide security services,...

  • Department Head

    3 weeks ago

    Thiruvananthapuram, Kerala, India Reliance Retail Full time

    Job Description: We are seeking a skilled Department Manager to oversee the daily operations of our department. This role involves managing staff, ensuring customer satisfaction, and driving sales and profitability.Key Responsibilities:Staff Management: Recruit, train, and evaluate staff performance.Customer Service: Ensure high levels of customer...

  • SLP COORDINATOR, Security

    6 months ago

    Thiruvananthapuram, India ATSPL - Kerala - G66 Full time

    The primary objective of the SLP Coordinator is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating shipment loss, and maintain customer satisfaction in accordance with India Security and Loss Prevention guidelines and policies.The role is cross-functional and requires collaboration and...

  • Senior Financial Crime Detection Specialist

    3 weeks ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Financial Crime Detection Specialist to join our team at Guidehouse. As a key member of our AML Transaction Monitoring team, you will play a crucial role in detecting and mitigating red flags for potential financial crimes.Key Responsibilities:Conduct thorough reviews of potential suspicious...

  • Senior AML Transaction Monitoring Lead

    2 weeks ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job Role OverviewWe are seeking an experienced and skilled AML Transaction Monitoring Lead to join our team at Guidehouse.Key ResponsibilitiesConduct thorough and meticulous reviews of potential illegal or suspicious activity, ensuring compliance with regulatory requirements.Lead the analysis of time-sensitive and complex instances of potential Anti-Money...

  • Department Manager

    2 months ago

    Thiruvananthapuram, India Reliance Industries Limited Full time

    Company OverviewReliance Retail is India's leading retailer, renowned for its diversified omni-channel presence, offering a superior shopping experience through integrated store concepts and digital platforms. With over 193 million loyal customers, the company operates more than 15,000 stores across 7,000+ cities, complemented by a robust digital commerce...

  • Data Scientist

    2 weeks ago

    thiruvananthapuram, India Swiggy Full time

    Job Profile - Data Scientist IILocation - Bangalore, India (Remote)Experience Range - 3 to 5 yearsJD :We are seeking a skilled and experienced Data Scientist to join our Trust & Safety, focusing on customer lifetime value and fraud prevention. As a DS2, you will play a crucial role in enhancing our customer experience and fraud identification and prevention...

  • Project Support Analyst

    2 weeks ago

    thiruvananthapuram, India Art Technology and Software Full time

    3D Secure (Mastercard ID Check/Verified by Visa) is being implemented by almost all card programmes under Mastercard, Visa and regulatory mandates. 3D Secure plays a critical role in mitigating fraud from e-commerce (web and app based) card transactions.This role plays a key role in supporting clients in implementing 3D Secure and in upgrading versions and...

  • Process Associate

    2 weeks ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time

    Job OverviewJob Family: GIC Process (India)Travel Required: NoneClearance Required: NoneKey Responsibilities:Assess customer due diligence policies and procedures for compliance with regulatory requirements.Detect and monitor suspicious activity to prevent financial crimes.Meet quality and productivity targets while adapting to new processes and...

  • Department Team Lead

    1 week ago

    Thiruvananthapuram, Kerala, India Reliance Industries Limited Full time

    Reliance Retail, a pioneering retail organization in India, is seeking an experienced Department Team Lead to join our team in Thiruvananthapuram, Kollam, or Pathanamthitta. This full-time position requires 4-6 years of relevant work experience and offers a competitive salary of ₹850,000 per annum.Job Summary:The successful candidate will be responsible...

  • Company EA

    7 days ago

    Thiruvananthapuram, India PMX Health Full time

    Are you highly organized and love making sure everything runs smoothly? PMX Health is looking for an Executive Assistant to support our founders by handling key administrative tasks and keeping things on track as we grow.About PMX HealthWe are India's first healthcare company focused on longevity and personalized medicine. We help people prevent or manage...

  • WBCG:GCG - State Head

    6 months ago

    Thiruvananthapuram, India Axis Bank Full time

    The State Head is responsible for planning, developing and managing client relationships and delivering a suite of banking services and products to a portfolio of PSU and Government Clients in order to ensure profit maximization, maintain quality assets, liabilities growth, and customer satisfaction. As a team leader, is responsible to mentor and guide the...