Project Support Analyst

2 weeks ago


thiruvananthapuram, India Art Technology and Software Full time
3D Secure (Mastercard ID Check/Verified by Visa) is being implemented by almost all card programmes under Mastercard, Visa and regulatory mandates. 3D Secure plays a critical role in mitigating fraud from e-commerce (web and app based) card transactions.This role plays a key role in supporting clients in implementing 3D Secure and in upgrading versions and the service available to cardholders in a successful and timely manner. We are seeking candidates with
over 4 years
of experience to thrive in this role
Responsibilities:Requirement Gathering – liaising with clients to compile all requirements in a timely manner ahead of project startStatement of Work tracking and monitoring for completionDocumenting and updating all projects records and trackerFollowing up with 3D Secure provider on change request deliveryClient Product Activation in platform3DS Connectivity set up for clients - raise requests in a timely manner and follow up to completionEncryption Key installation - raise requests in a timely manner and follow up to completion.3DS Staging & Production environment set up for clientsSupporting clients with fraud mitigation rule creation & testingSupporting with all 3DS project activities including (but not limited to) troubleshooting testing issues, creating user access for clients, following up with clients on project activities as requiredSupport for client queries and escalations relating to 3D SecureTroubleshooting 3DS related issuesThis role will work with clients in different regions (e.g. Europe, Asia-Pacific) so will require a degree of shift working. A comprehensive induction will be provided and ongoing training/support.

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