
Assistant General Manager
4 weeks ago
The incumbent will be responsible for managing the entire customer lifecycle post-booking, ensuring high levels of customer satisfaction, timely documentation, coordination for handovers, and addressing customer queries efficiently.
Key Responsibilities
Manage the end-to-end customer journey from post-booking to possession.
Coordinate with internal departments (Sales, Projects, Accounts, Legal) to ensure seamless communication and resolution of customer issues.
Handle customer queries, complaints, and requests with a solution-oriented approach.
Ensure timely execution and dispatch of Agreements, Allotment Letters, and other documentation.
Coordinate and follow up for payments and ensure collection as per payment schedules.
Maintain accurate customer records in CRM software and generate MIS reports as required.
Organize and manage customer site visits, project update meetings, and handover processes.
Ensure timely escalation of critical issues to higher management.
Support in customer engagement initiatives, feedback collection, and loyalty programs.
Key Competencies
Graduate/Postgraduate with 3-7 years of experience in CRM within Real Estate.
Strong communication and interpersonal skills.
Customer-centric approach with problem-solving attitude.
Proficiency in MS Office and CRM software.
Ability to multitask and manage time effectively.
Knowledge of RERA guidelines will be an added advantage.
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