Customer Support Specialist
3 weeks ago
Job Title: Customer Support ExecutiveDepartment Project/Client: FIS IncommLocation: Gurugram (B&M)Key Responsibilities and Accountabilities:Provide on-line support for on/offshore customers.Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materialsBe responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.Assist customer in resolving any open requests for support, assistance, information on upgrading etc.Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voiceDeliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.Experience – Fresher or Experience both can apply (BPO and Service industry experience preferred)Under Graduation + 6 Months Experience / GraduationExpectations:Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customer’s information.Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customersLearning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.
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Customer Support
2 days ago
Faridabad, India hireeasi Full time**Customer Support Specialist responsibilities include**: - Identifying customer needs and helping customers use specific features - Analyzing and reporting product malfunctions **Job brief** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist...
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Customer Service Support Specialist
3 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany Description New Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany Description New Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany Description New Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to...
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Customer Service Support Specialist
4 weeks ago
Faridabad, India New Wave Marine Insurance Full timeCompany Description New Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to...
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Customer Support Associate
6 days ago
Faridabad, India Aries Care Consulting Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...
