Customer Service Support Specialist

19 hours ago


Faridabad, India New Wave Marine Insurance Full time

Company DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit your boating lifestyle. Join our team to help clients weather the storm with confidenceRole DescriptionThis is an on-site role located in Faridabad for a Customer Service Support Specialist, who will be responsible for providing excellent customer support, communicating with clients to ensure their satisfaction, and offering technical support when needed. Daily tasks include answering phone inquiries, resolving customer issues, and maintaining a high level of professionalism and phone etiquette.QualificationsCustomer Support and Technical Support skillsExcellent Interpersonal Skills and ability to ensure Customer SatisfactionEffective Phone Etiquette skillsStrong communication skills and ability to work in a team environmentCandidates with at least two years of contact centre or phone-based customer service experience are preferred. Experience in the insurance industry is a plusAbility to handle stress and work efficiently under pressureBachelor's degree or equivalent experience in a related field



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