Studio Operations Coordinator

3 days ago

Hyderabad, India Zigsaw Full time
JobDescription

location :Bangalore Hyderabad & NaviMumbaiMissionTheStudio Operations Coordinator is responsible for managing thedaytoday operations of our studio ensuring ahigh level of customer service anddrivingsales growth. This role requires a highly organisedselfmotivatedindividual with excellentcommunication skills and a passion for providinganexceptional customer experience. TheStudio Operations Coordinator willworkclosely with the studio team clients and HQ sales team toensuresmooth operations and businessgrowth.Responsibilities

Managingthe daytoday operations of the studio includingoverseeingwalkin clients and providingexceptional service to customers to turntheminto repeat clients.Build and maintain highenergy positive team spirit strengthenbondingbetween artists and other teamplayers.Manage studio atmosphere and hygieneas per the company standardskeeping the Aliensvibe alive all the time.Provide personalisedcustomer service to create an immersiveexperiencefor eachcustomer.Strictly adhere to studio operationalSOPsHandle inbound queries of the clientsmanage appointmentsbookconsultations.Arrangetraining sessions for the artists for their skilldevelopment.Developing and implementing salesstrategies to increase studio salesbyfollowing up with clients and making 30calls a day to new inquiries.Preparing aroster for the team and managing artist transfers and guest spotsto ensure that the studio is fully staffed at alltimes.Coordinating with the design team andclients to deliver designs on time and meeting clientexpectations.Communicating with the HQ salesteam to increase sales and identifying process gaps to help the HQimprove processes.Managing customer complaintsand objections in a professional and efficientmanner.Providing daily weekly and monthlyreports to the reporting manager to keep them informed of thestudio s performance.Accurately maintainingthe CRM and data entry to improve data health and drive datadrivendecisions for business growth.Managing dailycash depositing it in the bank and updating therecords.Maintaining employee accommodationprovided by the company and being responsible for keeping it cleanand free ofnuisances.Requirement

Collegedegree in business management sales marketing or arelatedfield.A positivecustomerservice oriented attitude ability to work wellunderpressure and handle difficult customersability to work well in a teamenvironment anda strong work ethic are key attributes for thisrole.Strong communication skills both verbaland written are essential forthisrole.Strongorganisational and timemanagement skills as well as theabilityto multitask and prioritize effectivelyare also important.Prior experience in asimilar role such as customer service salesoroperations management could be beneficial.Additionally experienceworking in a retail orserviceoriented business could beuseful.KRASales andrevenue growthCustomerdelightDatamanagementEmployee productivity andsatisfaction

timemanagement,data analysis,crm management,customer service,salesmanagement,prioritization,studio,operations management,teammanagement,communicationskills,management,multitasking,operations

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