Salesforce QA

3 weeks ago

Pune, India Weekday AI Full time

This role is for one of the Weekday's clientsMin Experience: 4 years

Location: Pune

JobType: full-time

We are seeking an experienced Salesforce QA professional with a strong background in the Telecom domain (OSS/BSS). The ideal candidate will bring expertise in CRM applications, product configuration, order management, and integration testing, ensuring high-quality delivery of B2B and B2C fixed and mobile services.

Requirements

Key Responsibilities

  • Perform end-to-end testing in the Telecom OSS/BSS domain, including B2B/B2C fixed and mobile services.
  • Conduct Salesforce/CRM application testing with focus on product configuration, quote management, order placement, order management, case management, and account/contact management.
  • Execute integration testing and API testing for seamless system functionality.
  • Collaborate with stakeholders to analyze functional and technical documentation and derive detailed test plans, test cases, and test scripts.
  • Track and manage defects, create dashboards, and maintain defect lifecycle documentation.
  • Apply Agile methodologies (Scrum, Kanban) to ensure iterative and efficient testing cycles.
  • Lead QA initiatives by mentoring team members and fostering a culture of quality.
  • Coordinate effectively with cross-functional teams and stakeholders to ensure alignment on quality goals.

Qualifications & Skills

  • Strong background in Telecom OSS/BSS testing.
  • In-depth knowledge of CRM and billing concepts.
  • Hands-on experience in Salesforce QA and web application testing.
  • Proficiency in integration testing, API testing, and defect tracking.
  • Skilled in using tools like JIRA, Confluence, or similar project management platforms.
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to manage priorities, deadlines, and quality standards effectively.

Core Skills

  • Quality Assurance
  • Salesforce Testing
  • OSS/BSS (Telecom)
  • CRM Testing
  • API & Integration Testing

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