TL -Call Centre Operations
2 days ago
Job Title: TL/AM (Call Center Operations) Job Location: Mumbai Role Type: Contract About the Role - Managing Call center operations of the front end and the backend teams - Should be well versed with Call Center Training & making Quality processes - Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc. - Responsible for end to end customer contact processes and associated customer experience - Responsible to work with CRM teams and bring enhancements to increase upfront resolutions (FTR) - Responsible for increase in C-SAT & Propose ways to tech teams to bring automations in the process. - Develop partnerships with internal teams / group teams to improve speed of issues resolutions and to recommend product improvements - Ability to do qualitative and quantitative analysis into meaningful insights - Should be able to solve customer service tickets within TAT Requirements: - 5-8 yrs of experience - Call Center ops - Team Management - Process management - CRM - Proficient in MS office tools - Excel & PPT
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Call Centre Operations
1 week ago
Airoli, Navi Mumbai, Maharashtra, India Talentum network private limited Full time ₹ 14,40,000 - ₹ 18,00,000 per yearJob Title:Care Coordinator - Call Centre OperationsLocation:Navi Mumbai , AiroliExperience: 1 to 5 YearsKey Responsibilities The position of Call Centre Care Coordinator will report directly to the Call Centre Manager / Supervisor who will report further to Department Head and will follow the protocol set forth for answering inbound/ outbound calls...
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Call Centre Manager
1 week ago
Mumbai, Maharashtra, India ITAA Education Full time ₹ 7,20,000 per yearFebruary 24, 2022, Position 2, Mumbai, SalesDescriptionSalary offer – 5.50 Lacs – 6.00 LacsTotal Year of Exp – 6 -8 YearsThe candidate is required to set up a call center including co-ordination for the technical setup (including hardware, software. network) and preparation of SOP.Must be having track record of developing & implementing result oriented...
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Team Lead Call Centre Quality
1 week ago
Mumbai, Maharashtra, India Larsen & Toubro (L&T) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Lead Call Centre Quality & InsightsDepartment: Inside Sales - Process ExcellenceReports To: DGM Inside Sales (L&T SuFin)Employment Type: Off-roll (Team Lease Payroll)Location: [Call Centre Goregaon East]Role OverviewThe Lead Call Centre Quality & Insights will function as an individual contributor responsible for driving quality assurance, process...
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Call Centre Supervisor
3 days ago
Mumbai, India Smart Merchant Service Ltd. Full time**Company Introduction**: - Manages and oversees a team of call center agents. - Motivates and supports agents through feedback and communication. - Measures KPI’s like inbound calls, call waiting, and call abandonment. - Assists with taking agents’ calls if they can’t handle the workload. - Improves quality of results by recommending changes. -...
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Call Centre Executive
22 hours ago
Nariman Point, Mumbai, Maharashtra, India Cambay Tiger Full time ₹ 25,00,000 - ₹ 35,00,000 per yearWe're Hiring | Call Centre Executive (Full Time)Cambay Tiger is looking for a Call Centre Executive to join our team in Nariman Point, MumbaiJob Type: Full timeWork Hours: 8.5 hours per dayWeekly Off: 1 day per weekRequirements:* Minimum 6 months of experience in a call centre or customer support role* Excellent communication skills in English and Hindi*...
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Call Centre
1 day ago
Powai, Mumbai, Maharashtra, India Hemocean outsourcing Full timeCall Centre Agent - Fresher Job description Qualifications and Skills Excellent communication skills (Mandatory skill) Effective customer service capabilities (Mandatory skill) Strong problem-solving abilities (Mandatory skill) Proficiency in active listening to understand customer needs quickly Efficient time management to handle multiple...
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Mumbai-suburbs, India Acura Solution Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description: The Debt Management (DM) function has evolved to be highly analytics and data-driven, with a growing focus on enhancing customer contact strategies, agent productivity, and resolution rates through automation and N=1 strategies The increased emphasis on digitization and automation has positioned the Call Centre Strategy function as a...
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Contact Centre Executive
2 days ago
Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment...
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Call Centre Manager
7 days ago
Mumbai, Maharashtra, India Reliance Retail Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewTira Beauty (Reliance Retail) is inspired by the Goddess Rati, who symbolizes love, passion and beauty. The name Tira recognizes your inner superpower that makes you feel beautiful on the inside and out. It celebrates the unique spirit that makes you truly you.We understand that beauty means different things to different people, and that it...
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Call Center Executive
2 days ago
mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full timeCompany OverviewSir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to...