Online Reputation Manager

4 weeks ago

Delhi, India Prakhar Software Solutions Ltd. Full time

Position- Online Reputation Manager

Location- Netaji Subhash Place (Pitampura)

6 Days Working- Mon to Sat( 10AM- 7PM)

Key Responsibilities:
Monitoring & Analysis

·   Monitor brand mentions, conversations, and sentiment across digital channels — including Google Reviews, YouTube, Reddit, Facebook, Instagram, and ad comment sections.

·   Track emerging conversations around women's wellness, personal care, and hygiene topics that align with the brand's voice.

Community Engagement & Response Management

·   Craft timely, empathetic, and brand-aligned responses to user comments, feedback, queries, and reviews.

·   Address negative reviews or potential PR escalations quickly with a problem-solving approach.

·   Own engagement on Reddit threads, YouTube comment sections, and consumer forums with authenticity and insight.

Reputation Strategy & Execution

·   Design and implement proactive ORM strategies to improve brand trust, mitigate negative sentiment, and increase organic advocacy.

·   Build playbooks for community moderation, response tone, and crisis management.

·   Collaborate with content, growth, and product teams to align communication strategy with campaign goals.

Feedback Loop & Insights

·   Translate online feedback into actionable insights for product, CX, and marketing teams.

·   Identify recurring complaints, sentiments, or emerging issues and recommend fixes.

·   Prepare regular reports with sentiment analysis, review trends, and impact on brand perception.

Qualifications:

·   5–6 years of experience in Online Reputation Management, Social Media Response, or Brand Engagement roles.

·   Prior work with
consumer-focused D2C brands

, ideally in
personal care, feminine hygiene, skincare, or wellness

.

·   Strong understanding of B2C portals (Amazon, Nykaa, Flipkart), review platforms (Google, Trustpilot), and UGC-heavy platforms (YouTube, Reddit, Instagram).

·   Experience managing ORM around
paid ads

(Meta/Google ad comments and feedback).

·   Proficient with ORM and social listening tools (e.g., Sprinklr, Brandwatch, Hootsuite, Mention).

·   Excellent written English with the ability to match tone to context — from empathetic customer replies to snappy Reddit comments.

If Interested Share your CV at

WhatsApp Number

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