
Online Reputation Manager
4 weeks ago
We are looking for a proactive and detail-oriented ORM Specialist to join our team. You will be responsible for managing our brand's online reputation across digital platforms, monitoring feedback, and ensuring a positive brand presence.
Key Responsibilities
- Monitor brand mentions, reviews, and feedback across Google, social media, and other digital platforms.
- Respond to customer queries, reviews, and complaints in a professional and timely manner.
- Work with the marketing team to implement strategies for improving brand reputation.
- Prepare weekly and monthly ORM reports with insights and action points.
- Coordinate with internal teams to resolve customer issues and maintain goodwill.
- Handle negative comments/reviews tactfully and encourage positive engagement.
Job Type: Full-time
Pay: ₹25, ₹50,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
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