Community Manager- Port Harcourt
1 month ago
About Workcentral Nigeria:
Workcentral Nigeria is a dynamic and thriving coworking space located in the heart of Lagos. We are committed to providing a collaborative and inspiring work environment for freelancers, startups, and professionals. Our mission is to support our members in their journey to success by offering top-notch amenities, flexible workspace solutions, and a vibrant community. We are seeking a dedicated and enthusiastic Community Manager to join our team and contribute to the growth and vitality of our coworking community.
Job Overview:
As a Community Manager at Workcentral Nigeria, you will play a pivotal role in creating a welcoming and energetic atmosphere within our coworking space. You will be responsible for building and nurturing our community, ensuring members have an exceptional experience, and managing daily operations.
Key Responsibilities:
Member Engagement:
Welcome and onboard new members, acquainting them with our space, facilities, and community.
Cultivate relationships among members by organizing events, workshops, and networking opportunities.
Act as the primary point of contact for member inquiries, needs, and feedback, ensuring swift issue resolution.
Community Building:
Develop and execute strategies to strengthen the sense of belonging among members.
Identify and leverage member talents and expertise to facilitate collaboration and knowledge-sharing.
Encourage active participation in the coworking community through consistent communication and engagement initiatives.
Space Management:
Ensure the coworking space is well-maintained, organized, and aesthetically pleasing.
Coordinate with maintenance and cleaning staff to address any issues promptly.
Manage meeting room bookings and assist members with space-related requests.
Events and Programming:
Plan, organize, and promote a diverse range of events, workshops, and seminars to enhance the member experience.
Collaborate with external partners and local businesses to offer exclusive member benefits and discounts.
Track event attendance and gather feedback for continuous improvement.
Marketing and Outreach:
Support marketing efforts by creating and curating content for social media, newsletters, and the website.
Assist in promoting the coworking space to attract new members.
Develop and maintain relationships with local businesses and organizations to expand the coworking network.
Sales Target Achievement:
Develop and execute sales strategies to meet and exceed monthly, quarterly, and annual sales targets for coworking space memberships, office rentals, and additional services.
Identify and engage prospective clients through various channels, including networking events, outreach initiatives, and digital marketing efforts.
Cultivate relationships with businesses, freelancers, startups, and other potential clients to drive membership growth and space occupancy.
Implement effective sales techniques, handle inquiries, conduct tours, and negotiate contracts to convert leads into memberships or rental agreements.
Team Management:
Lead, mentor, and motivate a team of Community Associates to ensure exceptional service delivery and achievement of sales goals.
Provide guidance, training, and ongoing support to team members, fostering a culture of collaboration, performance excellence, and member satisfaction.
Conduct regular performance evaluations, set clear objectives, and develop action plans to address areas for improvement within the team.
Resolve conflicts, promote teamwork, and maintain a positive work environment conducive to productivity and member engagement.
Administrative Tasks:
Maintain accurate member records and databases.
Handle membership inquiries, contracts, billing, and renewals.
Generate reports on member metrics, occupancy rates, and feedback.
Requirements Qualifications:
Bachelor's degree in business, hospitality, marketing, or a related field (preferred).
Previous experience in community management, customer service, or hospitality.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in coworking management software and office productivity tools.
Innovative and resourceful problem-solving skills.
Passion for fostering a collaborative and inclusive workspace culture.
Benefits Benefits:
Competitive salary and performance-based bonuses.
Access to our coworking space and amenities.
Opportunities for professional development.
Health and wellness benefits.
Networking opportunities within the coworking industry.
How to Apply:
Interested candidates are encouraged to apply on our website at Nigeria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and members.
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