Call Centre Manager

3 days ago

Hyderabad, India Apollo 247 Full time

Job Title: Call Center Manager Outbound Sales (Health & Life Insurance)

Location: (Insert Location)

Employment Type: Full-time

About the Role

We are seeking a dynamic and results-driven Call Center Manager to lead our outbound sales team specializing in health and life insurance products. The ideal candidate will be responsible for driving sales performance, ensuring compliance with regulatory standards, and building a motivated team that consistently achieves targets.

Key Responsibilities

  • Team Leadership & Management

  • Lead, train, and mentor a team of outbound sales agents.

  • Monitor performance metrics (conversion rates, call quality, lead utilization).

  • Conduct regular coaching sessions, roleplays, and performance reviews.

  • Sales & Revenue Growth

  • Drive outbound calling campaigns to generate sales of health and life insurance policies.

  • Develop scripts and sales strategies tailored to customer needs.

  • Ensure the team meets daily, weekly, and monthly sales targets.

  • Operational Excellence

  • Manage workforce scheduling, call routing, and reporting tools.

  • Implement best practices for lead management and pipeline conversion.

  • Collaborate with senior management to forecast sales and resource needs.

  • Compliance & Quality Assurance

  • Ensure all sales are conducted in line with IRDAI (or relevant authority) guidelines.

  • Monitor calls for adherence to compliance, ethical sales practices, and customer satisfaction.

  • Maintain accurate sales records and reports.

  • Process Improvement

  • Analyse performance data to identify trends, gaps, and opportunities.

  • Recommend process enhancements to improve productivity and conversion.
  • Introduce new tools/technologies to optimize outbound operations.

Qualifications & Skills

  • Bachelor's degree in Business, Sales, or related field. MBA preferred.
  • 5+ years of call center experience, with at least 2 years in a managerial role.
  • Proven track record in outbound sales, preferably in insurance or financial products.
  • Strong knowledge of health and life insurance products and sales regulations.
  • Excellent communication, negotiation, and people management skills.
  • Proficiency in CRM and call center software.
  • Target-driven mindset with ability to motivate teams.

Performance Metrics

  • Achievement of monthly and quarterly sales targets.
  • Team productivity (calls per agent, lead-to-sale conversion ratio).
  • Customer satisfaction and compliance scores.
  • Agent retention and performance improvement over time.

  • International Call Centre Agent

    4 days ago

    Hyderabad, India Iblinx Solutions Inc Full time

    Iblinxsolutions is looking for world class sales and call centre professionals to join our Canadian work from home team and partner with the Clients in North America. - You are a seasoned sales and call centre professional, with a minimum of 2 years' call centre experience - You are a high achiever, with a record of top performance and a competitive sales...

  • Survey Operations

    1 week ago

    Hyderabad, Telangana, India Pepup HR Full time

    **PEPUP HR CONSULTING PVT LTD** **Job Profile: Survey Operations (Call Centre)** **Job Type**: Full Time (WFO) Location: Chennai, Tamil Nadu Joining: Immediate (within 7 days of selection) **ABOUT JOB**: - As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a...

  • Survey Operations

    2 weeks ago

    Hyderabad, Telangana, India Pepup HR Full time

    **PEPUP HR CONSULTING PVT LTD** **Job Profile: Survey Operations (Call Centre)** **Job Type**: Full Time (WFO) Location: Chennai, Tamil Nadu Joining: Immediate (within 7 days of selection) **ABOUT JOB**: - As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a...

  • Call Centre Manager

    3 days ago

    Hyderabad, India Oval Fertility Full time

    Highly motivated and results-driven Team Leader to oversee a team of CCE's for handling inbound and outbound calls in a healthcare BPO environment. The ideal candidate will possess a strong understanding of healthcare services preferably in Fertility sector, contact center operations, and sales strategies, with the ability to lead, coach, and inspire a team...

  • Call Centre Executive

    2 weeks ago

    Hyderabad, Telangana, India Apollos Partners Full time

    We are looking for the Call Centre Executives Qualification: Inter or Any Graduate Experience: 1 to 5yrs Location: Ameerpet, Hyderabad Languages: Hindi, English and Telugu **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: -...

  • Call Centre Representative

    2 weeks ago

    Hyderabad, India M Fine Full time

    Job brief **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build...

  • Contact Centre-T&Q Assist Manager

    2 weeks ago

    Hyderabad, Telangana, India Apollo Telehealth Full time

    Job DescriptionApollo Tele Health Services is seeking a Contact Centre Training & Quality (T&Q) Assistant Manager to oversee the training programs and quality assurance processes within our contact centre operations. This role plays a critical part in ensuring high service standards, agent performance, and customer satisfaction.Key Responsibilities:- Develop...

  • Call Centre Executive

    7 days ago

    Hyderabad, India GOG Analytics Full time

    Job Summary Call Center Executive who should have clear understanding of English/Telugu/Hindi/Tamil/Kannada Language. The Agent will get required to take incoming calls coming in from patients of a hospital, book their appointments, help them with the information about any doctor and its schedule and empathetically talk to him/her Responsibilities and...

  • Call Centre Executive

    1 week ago

    Hyderabad, India GOG Analytics Full time

    Job Summary Call Center Executive who should have clear understanding of English/Telugu/Hindi/Tamil/Kannada Language. The Agent will get required to take incoming calls coming in from patients of a hospital, book their appointments, help them with the information about any doctor and its schedule and empathetically talk to him/her Responsibilities and...

  • Regional Learning Centre Manager

    1 week ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Cluster Head - Offline Learning Centres. Job Description: We are seeking an experienced leader to head our cluster of offline learning centres. This is a key role that will involve managing the performance of multiple centres, driving business growth and student success. The ideal candidate will have a strong background in education or...