L2 Applications Support Specialist

3 weeks ago

BangaloreMysore, India Unilog Full time

As an Application Support Specialist, you will be responsible for providing technical support to customers using our SaaS eCommerce platform. This includes troubleshooting, diagnosing, and resolving technical issues related to the application, as well as ensuring high levels of customer satisfaction. You will work closely with our development and customer support teams to ensure smooth operations and continuous improvement of our platform.

Essential Qualifications and Primary Duties:

- Provide technical support for our SaaS eCommerce platform developed using Java, JBoss, Tomcat, Oracle, and MySQL.

- Troubleshoot and resolve customer-reported issues, including application errors, performance issues, and connectivity problems.

- Investigate and analyze complex technical problems, proposing effective solutions.

- Collaborate with the development team to identify and fix application defects or performance bottlenecks.

- Document technical solutions and create knowledge base articles for common issues.

- Communicate with customers via phone, email, or other communication platforms to understand their concerns and provide assistance.

- Participate in incident management and escalation processes, ensuring issues are addressed in a timely manner.

- Conduct root cause analysis to identify recurring issues and propose preventative measures.

- Stay current with industry best practices, tools, and technologies related to SaaS eCommerce support.

Desired Skills:

- Experience with latest Java frameworks for data persistence and application development.

- Familiarity with JavaServer Faces (JSF) for building Java web applications.

- Cloud knowledge with GCP, AWS, or Azure for deploying and managing applications in cloud environments.

Key Competencies:

- Excellent communication skills, both verbal and written, to effectively collaborate with team members, stakeholders, and clients.

- Strong problem-solving abilities with attention to detail and a proactive approach to resolving issues.

- Ability to work independently and as part of a team in a fast-paced environment.

- Flexibility and adaptability to handle changing priorities and requirements.

- Willingness to continuously learn and stay updated with industry trends and technologies.

- Customer-focused mindset with a commitment to delivering high-quality solutions that meet user needs.

- Strong knowledge of Java and application servers like JBoss and Tomcat.

- Experience with relational databases, particularly Oracle and MySQL.

- Familiarity with eCommerce platforms and their associated technologies.

- Experience with ticketing systems, incident management, and escalation Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4-6 years of experience in application support or technical support roles, preferably with SaaS products.

Bonus Qualifications:

- Familiarity with Agile development methodologies.

- Experience with other frontend and Java frameworks or libraries.

- Knowledge of additional database systems beyond Oracle and MySQL.

- Familiarity with project management tools like Jira, version control systems like GitHub, container orchestration tools like Kubernetes, and CI/CD tools for automated deployment.

(ref:hirist.tech)

  • L2 Network Support Specialist

    3 weeks ago

    bangalore, India Royal Cyber ​​Inc. Full time

    Mandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication Responsiveness

  • L2 Application Support Engineer

    3 weeks ago

    Bangalore Metropolitan Area, India Yucca Scalian Group (Yucca IT Solutions) Full time

    Candidates Profile : 5+ years of experience in L2 Application support Technical SkillsThe candidate should have a minimum of 5+ years of experience in L2 supportShould have atleast 2 years experience in Leading a teamWorking Knowledge of Java, JDBC, SQL and SQL queries is mandatoryA basic understanding of HTML is requiredA basic understanding of Linux,...

  • L2 Support

    2 months ago

    bangalore, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • Intune Specialist L2

    4 weeks ago

    bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    We are looking for anIntune Specialist L2 to join our IT Services team. The idealcandidate should have a minimum of 5 years of experience in thefield and a strong understanding of Intune architecture. As anIntune Specialist L2 you will be responsible for integrating MSIXMAC and JAMF knowledge for Intune Integration. You will also beresponsible for managing...

  • L2 It Support Engineer

    2 months ago

    bangalore, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • L2 IT support Executive

    1 week ago

    bangalore, India Resillion Full time

    Job DescriptionRole: IT Support Associate  Location: Bangalore (Hybrid Mode)  Experience Range: 4-6 Years  Required Skills & Responsibilities:  4-6 years of experience working in Service Desk for L2/ System Analyst for L2 Provides the Second-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and...

  • L2 Remote Support Specialist

    1 week ago

    bangalore, India Hemmersbach Full time

    Your skills Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software C1 relevant language Experience in End User software troubleshooting Good working knowledge of Windows Operating system and related software and applications Your Tasks Provide Excellent...

  • L1 Support Specialist

    1 week ago

    bangalore, India OnebyZero Pte Ltd. Full time

    The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users. You will be...

  • Software Engineer L2-Support

    2 weeks ago

    bangalore, India Vinz Global Full time

    Job Description We are seeking a highly skilled and experienced L2 Support Specialist to join our dynamic team.Work from office : Bangalore LocationTimings : 12pm to 9pmBachelor’s degree in computer science, Information Technology, or related field.Candidate should have 4+ Yrs.  experience in L2 Supportknowledge of Java, JDBC, simple queriesBasic...

  • Java Application Support Lead

    5 days ago

    bangalore, India Brillio Full time

    Hiring Alert ! We're looking for Java Application lead with 10 to 12 Years of experience in for Bangalore Location., If you are a skilled Developer and exploring career opportunities, we would love to have you as part of our dynamic team, if this excites you, do write to me to with your profile at #Java Application Support Lead #L2/L3 Support # Brillio...

  • PD Application Specialist

    2 weeks ago

    bangalore, India Molex Full time

    Your Job Product Development Application Specialist Our Team L2 PD application support What You Will Do * Provide support to Teamcenter (PLM), Polarion (ALM), and other product development and engineering applications * Perform comprehensive functionality tests of new and updated applications to verify desired results...

  • Technical Application Support Specialist

    4 weeks ago

    bangalore, India CAE Full time

    Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role...

  • Applications Support Specialist

    4 weeks ago

    Bangalore, India RapidBraiins Full time

    Mandatory Exp : Tribal SITS Application Support ONLY About the job : - A SITS Support engineer must have at least 1-3 years SITS development experience within Higher Education and/or University and will have strong knowledge and experience of developing through all core SITS functions/implementation lifecycle.- A good understanding of the data structures of...

  • Applications Support Specialist

    2 months ago

    bangalore, India RapidBraiins Full time

    Mandatory Exp : Tribal SITS Application Support ONLY About the job : - A SITS Support engineer must have at least 1-3 years SITS development experience within Higher Education and/or University and will have strong knowledge and experience of developing through all core SITS functions/implementation lifecycle.- A good understanding of the data structures of...

  • Support Specialist

    2 months ago

    bangalore, India Spectrum Consultants India Private Limited Full time

    Support Specialist - Licensing Full Stack Summary Experience Required: 4 - 10 YearsJob Term: PermanentLocation: BangaloreCategory: ERP Development/SupportWorld’s leading semiconductor IP company.Job Overview:Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational...

  • Java Application Support Lead

    6 days ago

    Bangalore Urban, India Brillio Full time

    Hiring Alert ! We're looking for Java Application lead with 10 to 12 Years of experience in for Bangalore Location., If you are a skilled Developer and exploring career opportunities, we would love to have you as part of our dynamic team, if this excites you, do write to me to with your profile at Dipika.Sharma@brillio.com#Java Application Support Lead...

  • L2 Patch Management Specialist

    3 weeks ago

    bangalore, India Allime Tech Solutions Full time

    Patch Management Specialist - L2 Job Description:As a Patch Management Specialist at Level 2, you will be responsible for overseeing the patch management lifecycle, from assessment and testing to deployment and verification.You will work closely with Level 1 support teams, system administrators, and security analysts to ensure timely and effective patching...

  • Support Specialist

    2 months ago

    bangalore, India Spectrum Consultants India Private Limited Full time

    Support Specialist - IP Delivery Full Stack Summary Experience Required: 4 - 10 YearsJob Term: PermanentLocation: BangaloreCategory: ERP Development/SupportWorld’s leading semiconductor IP company.Job OverviewBased in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational...

  • L2 Patch Management Specialist

    4 weeks ago

    Bangalore/Chennai, India Allime Tech Solutions Full time

    Patch Management Specialist - L2 Job Description:As a Patch Management Specialist at Level 2, you will be responsible for overseeing the patch management lifecycle, from assessment and testing to deployment and verification.You will work closely with Level 1 support teams, system administrators, and security analysts to ensure timely and effective patching...

  • L3 Intune Support Engineer

    2 months ago

    Bangalore, India Cortex Consulting Pvt. Ltd. Full time

    Responsibilities : - Provide advanced technical support for Microsoft Intune, including mobile device management (MDM) and mobile application management (MAM).- Diagnose and troubleshoot complex Intune issues, including enrollment failures, application deployment problems, compliance violations, and security concerns.- Analyze log files and other data to...