Simulation Support Engineer, Metris Customer Care
15 hours ago
Position: Simulation Support Engineer, Metris Customer Care
Business Unit: GAD (Group Automation and Digitalization)
Legal Entity:
Region: India
Report: Senior Manager, Metris Customer Success
Last revision date: 25.11.2024
Approver: Nicholas A. Möller, Tanaji Mali
Location: Bangalore and Pune.
BRIEF DESCRIPTION
Professional that assists on technical support on a global level for internal and external customers of the IDEAS and ExtendSim simulation software, offering technical solutions and improving the user experience for customers.
KEY RESPONSIBILITIES
Provide technical support for ANDRITZ contracts, both new and existing.
Receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development.
Configure the IDEAS Simulation Software using predefined procedures and templates.
Install and Update IDEAS Simulation Software with the assistance of local teams.
Support the integration of the IDEAS Simulation Software with production systems.
Support the operational, development, and management teams of the IDEAS Simulation Software.
Assist in training ANDRITZ employees and users of the IDEAS Simulation Software.
Assist in creating training materials related to using IDEAS Simulation Software resources properly.
Create configuration and troubleshooting materials related to using IDEAS Simulation Software resources properly.
TECHNICAL SKILLS (knowledge)
Knowledge of Process simulation tools – such as IDEAS, ExtendSim, AspenTech, Hysys, Chemcad, etc. or experience with any Discrete Event Simulation Software packages would be an added advantage.
Basic Computer troubleshooting for installation, networking, and remote access would be helpful
Knowledge of Industrial communication protocols such as OPC UA/DA configuration.
BEHAVIORAL SKILLS (skills and attitudes)
ORGANIZATIONAL CORE BEHAVIORS #1ANDRITZ way : These are the core behaviors that we follow
Customer Focus:
Ownership for Performance
Share Commitment
Openness
POSITION
Follow standards: Follow technical procedures to carry out specific activities.
Communication: ability to express ideas/concepts in a clear, consistent manner, passing confidence for the audience.
Self-Learning: the ability to pursue improving competencies and knowledge, always being up to date with innovations and trends.
Prioritization: the ability to evaluate the tasks and prioritize them according to the business and customers’ needs.
Resources and Deadline Management: the ability to meet projects’ deadlines, budgets, and targets.
Agility: the ability to complete activities with ease and speed, ensuring the quality of its execution.
Agile Mindset: ability to approach challenges asan experiment, with the outcome of each experiment leading to better user experiences.
Analytic thinking: ability to analyze situations with a critical and conclusive view, to support decisions and propose solutions.
EDUCATION
Bachelors/Master’s degree in Chemical/Process Control/AutomatioEngineering
EXPERIENCE
Experience
Experience in the industry or global corporation, minimum of 03 (three) years
Experience with large-scale industrial process simulation projects
Industrial Sector
Technology or Industrial
OTHER REQUISITES
Availability to travel for internal events and hackathons (10%)
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region:IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, Karnataka, India ANDRITZ Full timeJob OverviewWe are seeking a highly skilled Simulation Support Engineer to join our team in Metris Customer Care. As a key member of our global support team, you will provide technical assistance and solutions to internal and external customers using the IDEAS and ExtendSim simulation software.Responsibilities:Provide technical support for ANDRITZ contracts,...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition:Simulation Support Engineer, Metris Customer CareBusiness Unit:GAD (Group Automation and Digitalization)Legal Entity:Region:IndiaReport:Senior Manager,Metris Customer SuccessLast revision date:25.11.2024Approver:Nicholas A. Möller, Tanaji MaliLocation:Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical support...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition:Simulation Support Engineer, Metris Customer CareBusiness Unit:GAD (Group Automation and Digitalization)Legal Entity:Region:IndiaReport:Senior Manager,Metris Customer SuccessLast revision date:25.11.2024Approver:Nicholas A. Möller, Tanaji MaliLocation:Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical support...
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