ANDRITZ | Simulation Support Engineer, Metris Customer Care | bangalore
6 days ago
Position:
Simulation Support Engineer, Metris Customer CareBusiness Unit:
GAD (Group Automation and Digitalization)Legal Entity:Region:
IndiaReport:
Senior Manager,
Metris Customer SuccessLast revision date:
25.11.2024Approver:
Nicholas A. Möller, Tanaji MaliLocation:
Bangalore and Pune.
BRIEF DESCRIPTION
Professional that assists on technical support on a global level for internal and external customers of the IDEAS and ExtendSim simulation software, offering technical solutions and improving the user experience for customers.
KEY RESPONSIBILITIES
Provide technical support for ANDRITZ contracts, both new and existing.Receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development.Configure the IDEAS Simulation Software using predefined procedures and templates.Install and Update IDEAS Simulation Software with the assistance of local teams.Support the integration of the IDEAS Simulation Software with production systems.Support the operational, development, and management teams of the IDEAS Simulation Software.Assist in training ANDRITZ employees and users of the IDEAS Simulation Software.Assist in creating training materials related to using IDEAS Simulation Software resources properly.Create configuration and troubleshooting materials related to using IDEAS Simulation Software resources properly.
TECHNICAL SKILLS (knowledge)
Knowledge of Process simulation tools – such as IDEAS, ExtendSim, AspenTech, Hysys, Chemcad, etc. or experience with any Discrete Event Simulation Software packages would be an added advantage.Basic Computer troubleshooting for installation, networking, and remote access would be helpfulKnowledge of Industrial communication protocols such as OPC UA/DA configuration.
BEHAVIORAL SKILLS (skills and attitudes)
ORGANIZATIONAL CORE BEHAVIORS #1ANDRITZway
Customer Focus:I resolve issues with my colleagues and other business organizations in a way that appears seamless to the customerI listen and fully understand the customer's needsI bring the voice of the customer into all our conversations and actionsI check whether my customer is also a customer of other business organizations and team up to ensure a seamless customer experienceI foster strong partnerships with stakeholders to maximize customer valueOwnership for PerformanceI keep my promisesI focus on fixing the problem without blaming othersI take responsible action rather than waitingI focus on outcomes while respecting compliance, safety, and processesI look for the simplest way to do what we want to doShare CommitmentI align the interests of the Group with my own or those of our team/business organizationI adopt other people's good ideas or initiatives, rather than "reinventing the wheel"I encourage collaborationI give, accept, and ask for feedback and helpI apply learnings from successes and mistakes and share them with other business organizationsI offer resources to others outside my team or business organization to help them resolve their challenges
OpennessI listen to others to fully understand their ideasI openly share what I know with othersI show trust in the ability of others by encouraging them to deliver or to make prompt decisionsI walk the talk
POSITIONFollow standards:
Follow technical procedures to carry out specific activities.Communication:
ability to express ideas/concepts in a clear, consistent manner, passing confidence for the audience.Self-Learning:
the ability to pursue improving competencies and knowledge, always being up to date with innovations and trends.Prioritization: the
ability to evaluate the tasks and prioritize them according to the business and customers’ needs.Resources and Deadline Management:
the ability to meet projects’ deadlines, budgets, and targets.Agility:
the ability to complete activities with ease and speed, ensuring the quality of its execution.Agile Mindset:
ability to approach challenges asan experiment, with the outcome of each experiment leading to better user experiences.Analytic thinking:
ability to analyze situations with a critical and conclusive view, to support decisions and propose solutions.
EDUCATION
Bachelors/Master’s degree in Chemical/Process Control/Instrumentation/Electrical/Automation/Industrial Engineering
EXPERIENCE
ExperienceExperience in the industry or global corporation, minimum of 03 (three) yearsExperience with large-scale industrial process simulation projectsIndustrial SectorTechnology or Industrial
OTHER REQUISITESAvailability to travel for internal events and hackathons (10%)
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition:Simulation Support Engineer, Metris Customer CareBusiness Unit:GAD (Group Automation and Digitalization)Legal Entity:Region:IndiaReport:Senior Manager,Metris Customer SuccessLast revision date:25.11.2024Approver:Nicholas A. Möller, Tanaji MaliLocation:Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical support...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region:IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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Bengaluru, India ANDRITZ Full timeJob Description :Automation and Digitalization group in ANDRITZ functions with a vision of achieving higher level autonomous operations of the chemical process industries. Metris, a digitalization platform of ANDRITZ offers a range of software technologies focused on Autonomous Solutions, which includes simulation software developed in-house. This position...
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Bengaluru, India ANDRITZ Full timeJob Description :Automation and Digitalization group in ANDRITZ functions with a vision of achieving higher level autonomous operations of the chemical process industries. Metris, a digitalization platform of ANDRITZ offers a range of software technologies focused on Autonomous Solutions, which includes simulation software developed in-house. This position...
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Bengaluru, India ANDRITZ Full timeJob Description:Automation and Digitalization group in ANDRITZ functions with a vision of achieving higher level autonomous operations of the chemical process industries. Metris, a digitalization platform of ANDRITZ, offers a range of software technologies focused on Autonomous Solutions, which includes simulation software developed in-house. This position...
