Simulation Support Engineer, Metris Customer Care
6 days ago
IDENTIFICATION
Position: Simulation Support Engineer, Metris Customer Care
Business Unit: GAD (Group Automation and Digitalization)
Legal Entity:
Region: India
Report: Senior Manager, Metris Customer Success
Last revision date: 25.11.2024
Approver: Nicholas A. Möller, Tanaji Mali
Location: Bangalore and Pune.
BRIEF DESCRIPTION
Professional that assists on technical support on a global level for internal and external customers of the IDEAS and ExtendSim simulation software, offering technical solutions and improving the user experience for customers.
KEY RESPONSIBILITIES
- Provide technical support for ANDRITZ contracts, both new and existing.
- Receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development.
- Configure the IDEAS Simulation Software using predefined procedures and templates.
- Install and Update IDEAS Simulation Software with the assistance of local teams.
- Support the integration of the IDEAS Simulation Software with production systems.
- Support the operational, development, and management teams of the IDEAS Simulation Software.
- Assist in training ANDRITZ employees and users of the IDEAS Simulation Software.
- Assist in creating training materials related to using IDEAS Simulation Software resources properly.
- Create configuration and troubleshooting materials related to using IDEAS Simulation Software resources properly.
TECHNICAL SKILLS (knowledge)
- Knowledge of Process simulation tools – such as IDEAS, ExtendSim, AspenTech, Hysys, Chemcad, etc. or experience with any Discrete Event Simulation Software packages would be an added advantage.
- Basic Computer troubleshooting for installation, networking, and remote access would be helpful
- Knowledge of Industrial communication protocols such as OPC UA/DA configuration.
BEHAVIORAL SKILLS (skills and attitudes)
ORGANIZATIONAL CORE BEHAVIORS #1ANDRITZway
Customer Focus:
- I resolve issues with my colleagues and other business organizations in a way that appears seamless to the customer
- I listen and fully understand the customer's needs
- I bring the voice of the customer into all our conversations and actions
- I check whether my customer is also a customer of other business organizations and team up to ensure a seamless customer experience
- I foster strong partnerships with stakeholders to maximize customer value
Ownership for Performance
- I keep my promises
- I focus on fixing the problem without blaming others
- I take responsible action rather than waiting
- I focus on outcomes while respecting compliance, safety, and processes
- I look for the simplest way to do what we want to do
Share Commitment
- I align the interests of the Group with my own or those of our team/business organization
- I adopt other people's good ideas or initiatives, rather than "reinventing the wheel"
- I encourage collaboration
- I give, accept, and ask for feedback and help
- I apply learnings from successes and mistakes and share them with other business organizations
- I offer resources to others outside my team or business organization to help them resolve their challenges
Openness
- I listen to others to fully understand their ideas
- I openly share what I know with others
- I show trust in the ability of others by encouraging them to deliver or to make prompt decisions
- I walk the talk
POSITION
Follow standards: Follow technical procedures to carry out specific activities.
Communication: ability to express ideas/concepts in a clear, consistent manner, passing confidence for the audience.
Self-Learning: the ability to pursue improving competencies and knowledge, always being up to date with innovations and trends.
Prioritization: the ability to evaluate the tasks and prioritize them according to the business and customers’ needs.
Resources and Deadline Management: the ability to meet projects’ deadlines, budgets, and targets.
Agility: the ability to complete activities with ease and speed, ensuring the quality of its execution.
Agile Mindset: ability to approach challenges asan experiment, with the outcome of each experiment leading to better user experiences.
Analytic thinking: ability to analyze situations with a critical and conclusive view, to support decisions and propose solutions.
EDUCATION
- Bachelors/Master’s degree in Chemical/Process Control/Instrumentation/Electrical/Automation/Industrial Engineering
EXPERIENCE
Experience
Experience in the industry or global corporation, minimum of 03 (three) years
Experience with large-scale industrial process simulation projects
Industrial Sector
Technology or Industrial
OTHER REQUISITES
- Availability to travel for internal events and hackathons (10%)
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical...
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Bengaluru, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region:IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on technical...
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