Customer Success Manager
4 weeks ago
Hospitality → Premium Client Management Career Shift | Founder-Led Firm | Work From HomeLocation: Remote (India)Experience: 3–10 years in luxury hospitalityType: Full-timeAbout This Role (PLEASE READ BEFORE APPLYING)This role is specifically designed for professionals from luxury hotels / premium hospitality who want to transition into a stable, work-from-home, long-term client relationship career.If you’ve worked in Taj, Oberoi, ITC, Marriott, Hyatt, Leela, Ananda, Vana, Soho House, or similar high-touch environments — this will feel like a natural next step.If you come from BPO, back-office ops, generic coordination, or low-touch customer service, please do not apply.This role requires instincts that only premium hospitality develops.About Beacon HouseBeacon House is India’s only founder-led, Former Admissions Officer (FAO)-powered boutique global admissions firm.We work with a select cohort of families each year, offering deeply personalized, high-touch guidance for students applying to the world’s top universities.This is not an edtech ops role — this is premium client experience at the highest standard.Why Hospitality Professionals Excel HereIf you have spent years:- handling VIP guests- anticipating needs before they are expressed- crafting warm, thoughtful communication- managing escalations with grace- coordinating across teams- operating with polish, patience, and presence…then you already have 80% of what this role needs.We’ll teach you the education domain — the instincts must come from you.What You’ll Get (Your Lifestyle Changes)- 100% Work From Home- Predictable hours (no night shifts, no split shifts)- No standing 8–10 hours- No rosters, no festival duty- Work with a specific set of families long-term (not transient guests)- High-respect, thoughtful, mission-driven families- A calm, founder-led culture that values warmth + excellenceYour Responsibilities1. Own the Relationship with Families- Be the primary point of contact for parents & students- Build trust, warmth, and long-term rapport- Ensure every family feels supported, remembered, and cared for2. Deliver a Premium, Proactive Experience- Send structured WhatsApp updates- Anticipate concerns before they arise- Pre-emptively communicate next steps- Handle escalations with emotional intelligence3. Manage the Student Journey- Track deadlines- Coordinate with Graduate Coaches and Former Admissions Officers- Prepare weekly updates & action plans4. Maintain Zero-Friction Operations- Scheduling- Meeting notes- Internal tracking (Google Sheets / Notion)- Keeping parents, students, GC, and FAO alignedWho Should ApplyYou have:- 3–10 years in luxury hospitality (Front Office, Guest Relations, Duty Manager, FOM, CRM, Wellness Hospitality, Concierge)- Exceptional spoken & written English- A warm, calm, polished service style- Ability to manage multiple VIP clients without chaos- High emotional intelligence- A proactive, anticipatory mindset- Desire to shift from hotel shifts → stable WFH careerBonus if you’ve worked in:Taj | Oberoi | ITC | Marriott | Hyatt | Ananda | Vana | Leela | Four Seasons | Roseate | Trident | Soho House.Who Should NOT ApplyTo keep the quality bar high, please do not apply if you have experience ONLY in:- BPO / call centers- Back-office operations- Basic coordination roles- Sales / tele-sales- Edtech support- Generic admin/EA roles- This role requires high-end service instincts, not process-driven ops.
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
4 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
1 week ago
chennai, India Simpliwork Full timeDepartment Customer Success Grade / Level G2B Designation Customer Success Manager Location Chennai Reporting To VP The Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point...
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Customer Success Manager
4 hours ago
chennai, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G2BDesignation Customer Success ManagerLocation ChennaiReporting To VPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for...
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
2 weeks ago
chennai, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G2BDesignation Customer Success ManagerLocation ChennaiReporting To VPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India Simpliwork Full time ₹ 4,00,000 - ₹ 8,00,000 per yearDepartmentCustomer SuccessGrade / LevelG2BDesignationCustomer Success ManagerLocationChennaiReporting ToVPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues...
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Customer Success Manager
5 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: ChennaiReports To: Senior Manager – Customer SuccessDepartment: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
