Sr product manager – technical, priceless platform

Our
PurposeMastercard
powers economies and empowers people in 200+ countries and
territories worldwide. Together with our customers, we're helping
build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making
transactions secure, simple, smart and accessible. Our
technology and innovation, partnerships and networks combine to
deliver a unique set of products and services that help people,
businesses and governments realize their greatest
potential.Title
and
SummarySr
Product Manager – Technical, Priceless
PlatformSr Product Manager –
TechnicalOverview of Priceless Platform,
MastercardAcquired into Mastercard after being a
successful startup, we maintain our passion for innovation and
customer success. If you have a "Own It" mentality, thrive in a
fast-paced startup, and passionate about technology powered
business growth, we want to hear from you.As a
Sr Product Manager in the Priceless Platform team, you will be
responsible for managing and improving capabilities in new and
existing products and deliver them to both our consumer business
and our B2 B2 C business. You will own feature
delivery to customers and will have frequent client facing
communications and touchpoints. You will collaborate with
Engineers, UX designers, and internal stakeholders across multiple
geos to define and manage product details and user journeys. You
will decompose business and customer requirements into detailed
features and functions, work with engineering on sprint deliveries.
You will manage business needs, market opportunities, and
technology trends, to drive the platform and product
roadmap.This role is based in Pune, Mastercard
office, and will report to the Director of Product Management in
the US.
ResponsibilitiesResponsibilities
•
Owns and manages product documentation ensuring features
description and associated documentation are clear and easily
consumable
• Elicits and decomposes business requirements
into platform requirements and user stories and shares those user
stories with engineering teams
• Coordinates internal
forums to collect and identify feature-level development
opportunities
• Prioritizes the backlog
• Defines
the acceptance criteria for user stories
• Recommends
trade-off decisions on platform product features/depth of
features/backlog items
• Enables self-service support
and/or works to reduce overhead
• Makes use of research,
user studies, metrics and competitive analysis to understand the
platform and business needs for a platform product and inform the
backlog
• May participate with the business in customer
research to inform platform product feature needs
•
Coordinates with interdependent teams on platform product
requirements
• Keeps close to the design of the user
experience
• Continuously monitors feature development at
the feature level adjusting throughout implementation as
needed
• Reviews product demo against acceptance criteria
for the feature set
• Prepares launches and monitors
feature performances, adoption, and operational health for feature
sets
• Supports and participates in post-launch demos and
reviews and ensures feedback is reincorporated into the
feature
• Stays aligned with GTM plans for the feature
set
• Identifies issues that will keep the platform
features from delivering on time and/or with the desired
requirements and works with internal teams and customer service to
identify, classify, and prioritize feature-level customer
issuesExperience
•
Experience with technical product management and development
teams
• Background or experience working with technology
or software platforms
• Experience working directly with
engineers to define and plan technical features
•
Experience working across geos
• Experience working in a
partner/client facing role
• Knowledge of e-commerce
systems, Payments space and API technologies
• Ideally,
have worked on AI powered features
• Experience working
with Figma or other design tools would be beneficial
•
Fast learner on both the technical and business side
• Is
proactive and operates with a sense of urgency and 'can do'
attitude
• Strategic problem solver who can balance big
picture strategy with detailed execution
• Ability to stay
organized while handling competing priorities
• Extensive
hands-on experience with developing technical roadmaps, story
outlines, writing user stories, grooming product backlogs and
coordinating/prioritizing conflicting requirements in a fast paced,
constantly evolving environment
• Strong analytical
skillsWho is Mastercard?
Mastercard is a global technology company in the payments
industry. Our mission is to connect and power an inclusive, digital
economy that helps everyone, everywhere by making transactions
safe, simple, smart, and accessible. Using secure data and
networks, partnerships, and passion, our innovations and solutions
help individuals, financial institutions, governments, and
businesses realize their greatest potential. Our decency quotient,
or DQ, drives our culture and everything we do inside and outside
of our company. With connections across more than 210 countries and
territories, we are building a sustainable world that unlocks
priceless possibilities for all.Corporate Security
ResponsibilityAll activities involving
access to Mastercard assets, information, and networks comes with
an inherent risk to the organization and, therefore, it is expected
that every person working for, or on behalf of, Mastercard is
responsible for information security and
must:Abide by Mastercard's security policies
and practices;Ensure the confidentiality and integrity
of the information being
accessed;Report any suspected information
security violation or breach,
andComplete all periodic mandatory security
trainings in accordance with Mastercard's
guidelines.