Customer Relationship Management Manager

3 weeks ago

Panjim, Goa, India Self-employed Full time

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

  • Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
  • Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
  • Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
  • Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
  • Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
  • Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
  • Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
  • Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

  • Bachelor's degree in Marketing, Business Administration, Information Systems, or related field.
  • 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
  • Demonstrated proficiency in CRM analytics and reporting tools.
  • Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
  • Strong analytical skills with the ability to interpret and leverage CRM data effectively.
  • Excellent communication and interpersonal skills.

Preferred Skills:

  • CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
  • Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
  • Familiarity with SQL or database management.

Personal Attributes:

  • Detail-oriented with excellent organizational and time-management skills.
  • Strategic thinker capable of identifying and leveraging opportunities.
  • Collaborative and effective team player.
  • Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

  • Competitive salary commensurate with experience
  • Performance incentives
  • Comprehensive health insurance
  • Professional growth and learning opportunities
  • Positive and inclusive work environment

  • Customer Relationship Manager

    2 weeks ago

    Panjim, Goa, India Self-employed Full time

    Full-time / Part-time / Contract)Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.We are looking for an experienced CRM Specialist responsible for managing and...

  • Life Insurance Relationship Manager

    1 week ago

    Panjim, Goa, India beBeeRelationship Full time

    Are you a sales professional with strong relationship-building skills looking to make a difference in the lives of bank loan customers? This role is ideal for you!Key ResponsibilitiesCross-selling life insurance products to customers of bank loans.Maintain a strong relationship with bank staff and cluster heads to ensure effective sales closure.Build and...

  • Relationship Manager

    2 weeks ago

    Panjim, Goa, India AnandRathi Full time

    Job DescriptionRole & responsibilities- It is direct sales profile so candidate should be able to acquire quality base clients through networking, data base and market intelligence- He/she should have maximum number of own clients relationship and he/she should be aware of local market intelligence- Promote Focus Product of the month- Maintain records of...

  • Assistant Manager Customer Support

    7 days ago

    Panjim, Goa, India Delhivery Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Designation - ManagerJob ProfileTo handle and manage the Client Experience & businessJob DescriptionResponsible for managing a team of 8-10 team members who are handling the High Volume SME/D2C clients and ensuring they deliver High Performance and meet their KRA'sStudy Existing Processes/SOP's for improvisation & Set Up New processes based on...

  • Sales Manager

    2 weeks ago

    Panjim, Goa, India Hotel Citrus Prime Resort Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Responsibilities:* Manage sales team* Maximize revenue growth* Meet sales targets* Develop sales strategies* Build customer relationships

  • Corporate Account Manager

    2 weeks ago

    Panjim, Goa, India Tata AIA Life Insurance Full time

    Job DescriptionPosition OverviewPosition Title:Corporate Account ManagerDepartment:HDFC Bank - Branch BankingLevel / Band:ExecutiveRole Summary:The Corporate Account Manager will provide support in the sales of life insurance business through bank customers at assigned bank branches. The role involves driving sales, building relationships, managing the sales...

  • E-commerce Operations Manager

    1 week ago

    Panjim, Goa, India beBeeEcommerce Full time ₹ 2,00,000 - ₹ 3,00,000

    Job OverviewWe are seeking an experienced E-commerce Professional to manage our online sales channels, analyze sales data, and build strong relationships with customers. This role will be responsible for coordinating with various teams to ensure smooth operations.Key Responsibilities- Develop and implement e-commerce strategies to drive sales growth- Analyze...

  • Senior Relationship Builder

    7 days ago

    Panjim, Goa, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Job DescriptionThe ideal candidate will be responsible for managing and optimizing our Customer Relationship Management system. This includes streamlining client interactions, ensuring data accuracy, integrity, and accessibility, and collaborating with sales, marketing, and customer service teams to identify opportunities and improve workflows.Key...

  • Sales Channel Manager

    1 week ago

    Panjim, Goa, India beBeeEcommerce Full time ₹ 24,000 - ₹ 36,000

    Job Title: E-commerce ExecutiveThis is an exciting opportunity to lead online sales channels and drive business growth.About the Role:We are seeking a highly skilled E-commerce Executive to join our team. As a key member of our team, you will be responsible for managing online sales channels, analyzing sales data, and effectively managing customer...

  • Customer Service Manager

    2 weeks ago

    Panjim, Goa, India beBeeServiceoriented Full time ₹ 1,50,000 - ₹ 28,00,000

    Team LeaderWe are seeking a highly skilled and experienced Team Leader to lead our Customer Services team.Key Responsibilities:Coordinate service-related activities performed by a team of professionals.Implement rules and regulations, and lead teams in the Service domain.Evaluate and ensure adherence to public and regional standards and regulations.Maintain...