Customer Care Executive

4 weeks ago

Mumbai, Maharashtra, India The Black Box Co. Full time
Job Title: Customer Service Executive / Sales – eCommerce (Gifting Sector)
Location: Fort, Mumbai
Full-Time | Experience: 3+ yrs in relevant industry
Company: The Black Box Co.
Working Days- 6 days
website- 20000 to 25000 per month
About The Black Box Co.
At The Black Box Co., we believe that gifting should be meaningful, memorable, and personalized. As a growing online retailer of curated and custom gifts, we're on a mission to simplify gifting while adding a touch of style and sentiment. From corporate hampers to birthday boxes, we make moments special.
Job Overview:
We are looking for a well-spoken and customer-centric Customer Service Executive / Sales to help us scale partnerships, drive B2B sales, and expand into new customer . The ideal candidate should have experience handling customer queries, new lead generation and sales skills over the phone and using CRM software to manage interactions efficiently.
Key Responsibilities:
1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.
2. Respond to customer inquiries via email, chat, and CRM systems.
3. Provide order updates, assist with returns/exchanges, and resolve complaints.
4. Maintain accurate customer records and update CRM software.
5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.
6. Ensure excellent customer experience and maintain brand reputation.
7. Identify, target, and convert new B2B clients (corporates, startups, agencies, wedding planners, etc.)
8. Build strategic partnerships with event organizers, HR teams, and influencers
9. Manage the end-to-end sales cycle – from lead generation to pitching, negotiation, and closing
10. Use CRM tools to track pipeline, measure KPIs, and report on revenue growth
11. Explore new channels for growth: bulk gifting, white-labeling, influencer gifting, and corporate gifting
Requirements:
Minimum 3-5 year of experience in customer service / Sales (preferably in e-commerce).
Excellent verbal and written communication skills.
Proficiency in using CRM software and Microsoft Office.
Ability to handle high call volumes while maintaining professionalism.
Strong problem-solving skills and a customer-first attitude.
Gender- Female/Male
Age- 20 To 30
Education- Any Graduate/ Diploma
Perks & Benefits:
Supportive team environment.
Growth opportunities within the brand.
If you are passionate about delivering great customer experiences, apply now
Company- The Black Box Co.
Web: & Regards
Jyoti Singh
The Black Box Co.

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