Client Success Associate

2 months ago

mumbai, India Amaha Full time
About Amaha
Founded in 2016, and built on the cumulative clinical experience of over 300 years, Amaha is an omnichannel platform that comes with a promise to make quality mental healthcare available to all those who are seeking it, so they can truly feel better, get better, and stay better.
Amaha’s care platform deploys the latest evidence-based interventions in the field of psychology through our experienced network of 100+ mental health providers, complemented by cutting-edge technology and product design to build a stellar user experience. We also partner with 100+ leading businesses including Fortune 500 companies like Abbott, American Express, Medanta, Cipla, InfoEdge & Godrej through our Emotional Well-Being Program.
With a global ranking of #1-2 on Play Store for self-help/self-care, the Amaha app was recognized as the Best App for Good in 2020 in India by Google Play. Today, the Amaha app has a significant footprint across 500+ cities globally, transforming the lives of 4 million+ people.
Our co-founders, Dr. Amit Malik and Neha Kirpal bring deep expertise in and experience of both the provider and user lens, along with successful entrepreneurial experiences globally. Our core team comprises alumni from IIT, IIM, ISB, Wharton, St. Xavier’s, London Business School, and other top schools across the world, with significant experience in developing and delivering emotional wellness products to individual users and businesses.
About the Role
We are looking for a Client Success Associate to manage the overall journey of our B2C users.
Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.
Key Responsibilities
● Cultivating solid relationships with clients through the provision of exceptional service
● Maintaining an accurate record of all existing clients & deliverables
● Responding to client inquiries in a timely and professional manner
● Managing all incoming data files from clients
● Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
● Preparing detailed reports for management and other teams by analyzing and interpreting data ● Liaising with internal cross-functional teams to fulfill client expectations
Skills & Qualifications
● Graduate from a reputed institution
● 0 to 1 years of relevant work experience
● A user-first mindset
● Excellent verbal and written communication skills
● High attention to detail
● Ability to work independently and flexibly
● Ability to work exceptionally in a team & work across diverse teams
● Exceptional organizational skills
● Drive to innovate & add value
● Ability to work well under pressure and meet deadlines
What is it like working at Amaha?
The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians This includes:
● Working on multiple exciting projects
● The chance to work with real innovators and leaders in the field
● Working in a supportive, collaborative, and entrepreneurial atmosphere
● Working with people who believe in hard work, sustainability, and ownership
● Being part of a work culture that is driven by creativity and excellence
Our team is (mostly) young, energetic, the best at what they do, and growing every day. You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.
If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time
This is a full-time role, based in Mumbai.

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