Tools Monitoring Professional

18 hours ago


Delhi, India Outworx Solutions Full time

Level: L1

  • Monitor security alerts and events from tools such as CASB, EDR, WAF, IPS/IDS, and DLP etc
  • Perform initial triage and classification of alerts based on SOPs and playbooks Escalate validated incidents to L2 analysts or engineers as per defined thresholds
  • Conduct routine health checks on security devices (eg, firewalls, antivirus, endpoint protection)
  • Monitor infrastructure capacity and system alerts to ensure uptime and performance Respond to service alerts and ensure timely resolution or escalation
  • Follow SOPs for routine tasks such as patching compliance, system hardening, and process health checks
  • Execute change communications and maintain exceptional registers for deviations Respond to S3-level tickets and service requests, ensuring proper documentation and closure
  • Maintain dashboards and generate periodic reports on alert trends, device status, and ticket metrics
  • Record key operational metrics such as response time, handle time, and error rates Participate in shift handovers and maintain continuity logs
  • Provide feedback on SOP effectiveness and suggest improvements
  • Engage in education sessions and maintain skills development plans

Tool / Technology:

  • Only monitoring and reporting for (deep expertise is not expected)
  • MS Sentinel
  • Azure Logic Apps
  • Microsoft UEBA
  • Microsoft EASM
  • Google - CTI
  • Forecpoint
  • Netskope
  • Netscaler and Imperva
  • MDO( L3 incident Support) - Microsoft Defender for Office
  • Crowdstrike
  • Ironscales
  • Akamai


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