
Tools Monitoring Professional
18 hours ago
Level: L1
- Monitor security alerts and events from tools such as CASB, EDR, WAF, IPS/IDS, and DLP etc
- Perform initial triage and classification of alerts based on SOPs and playbooks Escalate validated incidents to L2 analysts or engineers as per defined thresholds
- Conduct routine health checks on security devices (eg, firewalls, antivirus, endpoint protection)
- Monitor infrastructure capacity and system alerts to ensure uptime and performance Respond to service alerts and ensure timely resolution or escalation
- Follow SOPs for routine tasks such as patching compliance, system hardening, and process health checks
- Execute change communications and maintain exceptional registers for deviations Respond to S3-level tickets and service requests, ensuring proper documentation and closure
- Maintain dashboards and generate periodic reports on alert trends, device status, and ticket metrics
- Record key operational metrics such as response time, handle time, and error rates Participate in shift handovers and maintain continuity logs
- Provide feedback on SOP effectiveness and suggest improvements
- Engage in education sessions and maintain skills development plans
Tool / Technology:
- Only monitoring and reporting for (deep expertise is not expected)
- MS Sentinel
- Azure Logic Apps
- Microsoft UEBA
- Microsoft EASM
- Google - CTI
- Forecpoint
- Netskope
- Netscaler and Imperva
- MDO( L3 incident Support) - Microsoft Defender for Office
- Crowdstrike
- Ironscales
- Akamai
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