Homes.J&K>HDO.Operations>Area Manager

3 weeks ago

srinagar, India Airtel Full time
 Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone  Responsible for KPI delivery as per target  Up keeping of broadband network (Cable – Copper & ODN) and Network elements   Strength partner infra to ensure timely delivery  Migrate customers to better technology & speeds  Responsible for continuous improvement in customer experience  Responsible for process & SoP adherence  Responsible for reduce OPEX expenditure   Improvement in quality of workmanship in the zone  S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams  Optimum use of resources with planned productivity  Responsible for timely material consumption   Anticipate risks on services & take proactive action to ensure customer satisfaction  Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts  Work closely with all stakeholders to ensure smooth operations.  Recommend process improvement to enhance customer experience   Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score   Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.  GIS Vs field accuracy   Gate meeting at defined frequency  Visits as per defined norms  Marquee permission  Proactive corrections  New process implementation Our Culture Code All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have  BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience  Good management and leadership skills.  Self-Motivated and positive attitude person.  Proactive and result oriented.  Driving quality management.  Team Player.  Decision maker.  Lead & Manage Change, Process Orientation & strong Customer Focus  Excellent Negotiation, Customer Interfacing skills.   Effective communication/interpersonal skills

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    2 months ago

    Srinagar, Jammu and Kashmir, India timesjobs Full time

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