Seller Support Executive
4 weeks ago
1.As a Seller Support Executive you will be responsible for assistingsellers with various queries andissuesthrough calls and emails. Your primaryresponsibilities include:2. Handling sellerinquiries related to payments (TDS GST details monthly cyclepayment details orderwisepayment detailsetc.).3. Reviewing and editing vendor liveproducts on the application/website for rating and reviewshygiene.Addressing pricing issues such asselling price updates and incorrect NSPupdates.4. Updating seller information suchas bank details company name/address etc.5.Resolving return disputes including issues with used damaged orwrong products received.6. Managingmarketing deductions claims and addressing pick and packagingrelated issues forvendors.
BasicQualifications &Requirement: To be consideredfor this role you must meet the followingqualifications:
1.Minimum oneyear experience in Seller Support & Emailsprofile within the ecommerce industry.2.Bachelors degree with at least one year of relevant experience andproficient typing skills.3. Prior experiencein handling complaints and escalationseffectively.4. Demonstrated dedicationsincerity and willingness to exceedexpectations.5. Excellent verbal and writtencommunication skills with basic knowledge of computerapplicationsincludingExcel.6. Ability to thrive in a fastpacedand challenging environment.7. Willingnessto work in shifts from 10 AM to 7 PM with six days working (oneroster off as perprocessrequirements).8.Expected to handle around 100 emails and calls with highqualityresponses.9. This role offers an opportunityto contribute to the success of LimeRoads seller ecosystem andrequiresindividuals who are proactivedetailoriented and customerfocused.
If you meetthe qualifications and are ready to take on this exciting challengewe encourage you to apply
communicationskills,commerce,excel,email,mathematicalanalysis,english
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