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Relationship Manager

2 months ago

Vellore, India SkillLabs Full time
Roles and Responsibilities

Job Purpose

Responsible for including HNI customers into the HNW Programe and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the Right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible forAcquiring new to Bank Imperia relationships.To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

(HNW Portfolio Management - Acquiring, Enhancing, Deepening and Retention)Liaising with branch staff

to flag eligible customers form Classic/ Preferred portfolioAcquire new customers who meet product criteriaRegular interaction with the customer to build rapport to understand and update the profile.Enhance the Overall value/book size of the portfolioMaintain the overall quality / hygiene parameters of the portfolioCross selling products of the bank based on the customer needJoint calls being done along with Supervisor as per defined processAdvisory services to be offered based on the requirement in coordination with PBG.Achieving MTD and YTD Revenue TargetsAttrition control of customers

Operations, Marketing & Processes :Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)Ensure KYC / AML norms are adhered to at all points of timeEnsure that 5-S norms are adhered to for individuals workstation

Increase in wallet share :Look for opportunities to cross sell any other product of the Bank, to ensure that Bank is a one stop shop & solution for all banking needs of the Imperia CustomerSales to family members and associates (all network)Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reachedProduct Penetration & contribution towards focused productEnsure that an optimal level of Income generating Product Group Holding (IPGH) is reached.Enhance client's Customer To Group ( CTG ) levelCustomer Service :Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.Customer is informed about any regulatory or process change. Keep the customer updated on program features.Ensure timely customer communication on requests and concerns raised.Proactive complaint management through feedback from customers.Promoting all direct banking channels and ensuring that the customer is utilizing the sameEnsuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is outEnsure smooth transition of handover/takeover of the portfolioKey Skills :

Sales and Influencing SkillsBanking Product & Process KnowledgeNRI Product and Regulatory KnowledgePlanning and Organizing SkillsGood Communication skillsKnowledge of Competition & Current trends in financial Industry.IRDA CertificationNCFM Certification (Optional)Exposure to Portfolio Management segment (Preferred)