▷ [3 Days Left] Marketing Operations Manager

3 weeks ago


Ahmedabad, India IMS People Possible Full time
Marketing Operations Manager Job Responsibilities:

- Markets products by managing staff, researching, and developing marketing plans, maintaining response operations, and maintaining quality ratings.- Recruits, selects, onboards, and trains employees; maintains a safe and secure work environment; and developing personal growth opportunities.- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.- Maintains customer response operations by establishing work schedules and assigning employees and providing back-up.- Maintains quality service by establishing and enforcing standards, training representatives, monitoring calls, surveying customers, and evaluating outcomes.- Resolves customer problems by training telemarketing service representatives, maintaining reference manuals and dialogue guides, providing information, and answering questions.- Maintains work process flows by coordinating information and requirements with related operational departments and participating with and providing resources to business improvement teams.- Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations.- Maintains equipment by coordinating requirements with telecommunications and information services departments, examining state-of-the-art technology, recommending upgrades, and controlling installations.- Oversees brand data and analytics and emerging market trends to strategize ways to increase market share.- Plan, direct, and coordinate marketing policies and programs to increase customer interest and demand for products and services.- Works with vendors to deliver physical manufacture and delivery of marketing materials and assets to clients and the public.- Negotiates contracts for advertising, marketing, and promotions.- Monitors internal costs and competition pricing to develop pricing and discounting strategies.- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, benchmarking state-of-the-art practices, and participating in professional societies.

Marketing Operations Manager Skills and Qualifications:

- Market knowledge- Planning- Quality focus- Customer service- Process management- Presentation skills- Technical understanding- Financial planning and strategy- Excellent written communication skills- Negotiation skills- Budgeting- Leadership and management skills- Strategic mindset- Critical thinking and analytical skills

Education, Experience & Licensing Requirements:

Bachelor’s Degree in marketing or related field, MBA a bonus

3-5 years marketing experience

Previous management or supervisory experience
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