Customer Success executive

6 days ago

Bengaluru, India NextNation Full time

Company:
NextNation – Global Talent Mobility Partner
Location:
On-Site -
HSR Layout,Bangalore
About NextNation
NextNation is a trusted leader in global talent mobility, empowering skilled professionals to build careers across borders. With a strong reputation for excellence, innovation, and client-centric services, we simplify international career transitions through our comprehensive visa, relocation, and career support programs.

Role Overview

We are looking for an experienced and dynamic Customer Success Executive to join our on-site team. As the first point of contact for our clients, you will play a critical role in ensuring smooth service delivery, managing escalations, fostering long-term customer relationships, and supporting timely resolution of pending receivables. This is a customer-facing role requiring professionalism, empathy, and strong problem-solving abilities.

Key Responsibilities

  • Escalation Management – Own and resolve client escalations by coordinating with internal teams and ensuring a timely, effective solution.
  • Customer Relationship Management – Build and maintain strong, trust-based relationships with clients, ensuring high levels of satisfaction throughout their journey with NextNation.
  • Receivables Management – Follow up on pending payments in a professional and customer-friendly manner, balancing business goals with positive client rapport.
  • Client Communication – Act as a reliable point of contact, ensuring transparent and proactive communication with clients.
  • Cross-Functional Collaboration – Partner with operations, sales, and finance teams to streamline issue resolution and optimize client experience.
  • Insights & Feedback – Capture recurring issues, share customer feedback, and recommend process improvements.

Required Skills & Qualifications

  • Experience: 2– 4 years in customer success, escalation handling, or client servicing roles.
  • Proven track record in escalation resolution and relationship management.
  • Familiarity with collections or receivables follow-up processes.
  • Multilingual skills: Fluency in English and 2–3 regional languages (e.g., Hindi, Telugu, Tamil, Kannada, Bengali, Marathi, etc.).
  • Strong interpersonal, negotiation, and communication skills.
  • Ability to work on-site and handle high-pressure situations with empathy and professionalism.

Why Join NextNation?

  • Work with a fast-growing global talent mobility company making an international impact.
  • On-site role with opportunities for direct client engagement.
  • Career growth, learning, and advancement in a multicultural environment.
  • Competitive compensation with performance-linked benefits.

Apply Now at to join NextNation's on-site team and help professionals worldwide achieve their global career aspirations.

Skills: customer,communication,management,negotiation skills,multitasking

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