PCS/BESS Field Service Engineer

6 days ago

Mysore, Karnataka, India Hopewind Full time

About Hopewind:

Hopewind (stock code: ) is a multinational company headquartered in Shenzhen, China, focusing on the R&D, manufacture, sales, and service of renewable energy & electric drive products, with main products of wind power generation products, photovoltaic generation products, power conversion products, industrial drive products, and electric car products.

We are a leading enterprise in China's wind power converter market and are also China's top 10 photovoltaic inverter brand. We have 5 R&D and manufacturing bases, 30+ global service bases, and sales and service centers in the Netherlands, Brazil, South Korea, Turkey, Vietnam, Pakistan, and other countries, with around 2,200 employees, including more than 600 R&D engineers.

What You'll Be Doing:

  • Regularly complete PCS/BESS product on-site technical support and remote technical support work, support product debugging, maintenance and modification work.
  • Responsible for PCS/BESS product on-site troubleshooting as well as guiding customers to handle simple faults by themselves.
  • Responsible for the management of PCS/BESS on-site spare parts, and tracking and management of spare parts under the name to ensure that the on-site spare parts can maintain the normal operation of the unit.
  • Maintain on-site customer relationship, normal communication with on-site customers, organize and feedback customer opinions.
  • Learn and understand the working principle of the company's PCS/BESS products, familiarize with power distribution diagrams and user manuals, and provide simple training to on-site customers.
  • Comply with company departmental rules and report work on time.

We'd Love to Chat if You Have:

  • English can be used as working language
  • Self-motivated mindset, able to plan in ambiguous situations and biased towards action
  • Working experience in the energy storage industry, experience in energy storage PCS and BESS is preferred

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