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Desktop Support Lead

2 months ago

Bangalore City, India Outcomes® Full time

The IT Support Lead role is a member of the Outcomes infrastructure team assisting associates with support and maintenance within the organization's desktop computing environment. This includes deploying, installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers, printers, softphones, mobile devices, wi-fi, etc.) to ensure optimal workstation performance and associate experience.KNOWLEDGE & REQUIREMENT:Associate degree or relevant certification in a computer-related field (e.G., Computer Science, Information Technology).Strong knowledge of computer systems, networks, and operating systems (Windows, Linux, etc.).Familiarity with network protocols and technologies (TCP/IP, DNS, DHCP, VPN, etc.).Proficiency in troubleshooting hardware, software, and network issues.Excellent communication and interpersonal skills.Ability to work independently and in a team environment.Strong problem-solving and analytical thinking abilities.Attention to detail and ability to prioritize tasks effectively.EDUCATION & EXPERIENCE REQUIREMENTS:Minimum years of work experience: 6-9 yearsMinimum 6 years of desktop support experienceWORKING CONDIDTIONS:Business hours, Monday – Sunday – 5 days a week on a rotational shift basis.