Customer Support

3 weeks ago

Ernakulam, India Peak Performance Advisors (OPS) PVTLTD Full time

Job Title: Customer Support & Data Reporting Executive
Location: Kochi,(hybrid)
Employment Type: Full-time
Experience: 0–3 years
Salary: ₹10,000 – ₹20,000 per month

About the Role

We are looking for a detail-oriented Customer Support & Data Reporting Executive with strong communication skills and advanced proficiency in MS Excel. This role requires building strong client relationships while also preparing accurate reports, dashboards, and presentations to support business decisions. Freshers with excellent Excel expertise and strong analytical skills are encouraged to apply.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, ensuring consistent support and long-term engagement.
  • Conduct regular check-ins with business owners to review strategy progress.
  • Identify execution gaps or delays and provide practical solutions.
  • Collaborate with internal teams to ensure seamless client servicing.
  • Create and maintain detailed reports, dashboards, and presentations using advanced Excel functions (Pivot tables, VLOOKUP, HLOOKUP, Power Query, Macros, etc.) and PowerPoint.
  • Work closely with the Customer Success Manager to track performance and deliver client satisfaction.
  • Take ownership of assigned accounts with proactive follow-ups and consistent performance tracking.
  • Achieve and exceed KPIs and success goals.

Requirements

  • Graduate in Business, Commerce, or a related field.
  • 0–3 years of experience in client servicing, account management, or data reporting (freshers with advanced Excel skills are welcome).
  • Strong expertise in MS Excel (Pivot Tables, advanced formulas, charts, automation, and data analysis).
  • Proficiency in MS PowerPoint for presentations.
  • Excellent communication and relationship-building skills.
  • Problem-solving mindset with adaptability to changing business needs.
  • Ability to manage multiple tasks with accountability and deliver measurable results.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: Remote

  • Customer Support Executive

    2 weeks ago

    Ernakulam, India CICMS Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent sales support, customer service and after-sales support. As a Customer Support Executive, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service...

  • Customer Support Executive

    6 days ago

    Ernakulam, India T M Consultancy Full time

    We are hiring Position: Customer Support Executive Location: Ernakulam **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...

  • Customer Support Executive

    6 days ago

    Ernakulam, India Verteil Technologies Pvt Ltd Full time

    **Requirement** We are looking for a Customer Support Executive with 2 to 6 yrs experience in Customer Support function. Experience of working in Air Travel Industry will be an advantage. - Effectively communicate with prospects and customers on Verteil’s product updates and other initiatives. - Identifying customer needs and helping customers use...

  • Customer Support Executive

    3 weeks ago

    Ernakulam, India LRL Motors Pvt Ltd Full time

    We're Hiring: B2C Customer Support Executives We are expanding our team and looking for Customer Support Executives with strong knowledge of automobiles, spare parts, and accessories. Key Responsibilities: Handle inbound and outbound calls with customers Assist with product inquiries, orders, and after-sales support Provide quick and effective solutions to...

  • Customer Support Executive

    3 weeks ago

    Ernakulam, India Black and White Creations Pvt Full time

    About Us: Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions...

  • Executive -customer Support

    6 days ago

    Ernakulam, India ABAD BUILDERS PRIVATE LIMITED Full time

    **Customer Support Executive -Malls** - To take care of the mall customer needs and assisting them to make the shopping easy - To guide the mall customers by clarifying their doubts regarding the mall facilities and services we offer. - To support other mall divisions such as HK, MEP & Marketing in coordinating the services and maintenance activities. - To...

  • Customer Support Executive

    3 weeks ago

    Ernakulam, India Electro Green Motors Pvt Ltd Full time

    About Us: Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions...

  • Customer Support Associate

    3 days ago

    Ernakulam, India Talent Mind Consultancy Full time

    **Job description** - Support to develop business through online or offline (leads conversion). - Adherence service procedures, policies and standards. - Monitor on time delivery of product purchased by online customers. - Achieve the target assigned. - Verify all the online sale (Transaction paid/ Fraud alert). - Keep focus on customer experience throughout...

  • Customer Support Associate

    6 days ago

    Ernakulam, India Brainwired Full time

    **Customer Service Responsibilities list**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

  • Customer Support Executive

    3 weeks ago

    Ernakulam, India Career Grids Consultants Full time

    Job Title: Customer Support ExecutiveExperience Required: 2–3 YearsLocation: Kochi, KeralaEmployment Type: Full-Time About Us:Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We take pride in delivering exceptional service and building lasting relationships with our...