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Service Desk Management
5 days ago
Wehave a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.
About The Client-
Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology, and Operations Services.
Role: Application Tech Support Practitioner / Service Desk Management / IT technical Support
Responsibility:
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
L1 Service Desk Call taking profile
Respond to the issues reported by customers predominantly through voice and emails, chat, etc
Identify, investigate, and diagnose the issue
Provide resolution to customer based on in-scope processes
Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.
Achieve client and client-defined targets
Salary - Negotiable, will discuss over the call.
Requirements
Experience – Only Experience(Technical Support)
Qualification - BE/ in IT or MSC in IT.
Excellent communication is a must-have.
Comfortable with rotational night shifts (Work from office)
Benefits
Cab Facilities.
PF
Health Insurances
Requirements
Requirements
Experience – Only Experience(Technical Support)
Qualification - BE/ in IT or MSC in IT.
Excellent communication is a must-have.
Comfortable with rotational night shifts (Work from office)
Benefits
Benefits
Cab Facilities.
PF
Health Insurances
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