Service Desk Management-Experienced(Gurgaon)

3 days ago

gurugram, India 2coms Full time
Job Description
Job Description

We  have a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.

About The Client-

Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology, and Operations Services.

Role: Application Tech Support Practitioner / Service Desk Management / IT technical Support

Responsibility:

  • Act as the ongoing interface between the client and the system or application. 
  • We are dedicated to quality, using exceptional communication skills to keep our world-class systems running. 
  • Can accurately define a client issue and interpret and design a resolution based on deep product knowledge. 
  • L1 Service Desk Call taking profile
  • Respond to the issues reported by customers predominantly through voice and emails, chat, etc
  • Identify, investigate, and diagnose the issue
  • Provide resolution to customer based on in-scope processes
  • Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.
  • Achieve client and client-defined targets

Salary - Negotiable, will discuss over the call.


Requirements
  • Experience – Only Experience(Technical Support)
  • Qualification - BE/B.Tech/BSc in IT or MSC in IT.
  • Excellent communication is a must-have.
  • Comfortable with rotational night shifts (Work from office)

Benefits
  • Cab Facilities.
  • PF
  • Health Insurances

Requirements
Requirements
  • Experience – Only Experience(Technical Support)
  • Qualification - BE/B.Tech/BSc in IT or MSC in IT.
  • Excellent communication is a must-have.
  • Comfortable with rotational night shifts (Work from office)

Benefits Benefits
  • Cab Facilities.
  • PF
  • Health Insurances

Requirements
Experience – Only Experience(Technical Support) Qualification - BE/B.Tech/BSc in IT or MSC in IT. Excellent communication is a must-have. Comfortable with rotational night shifts (Work from office)

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