Business Operations Associate

2 weeks ago


mumbai, India Servify Full time

Key Responsibilities :Address queries and concerns from customers and business partners in a timely manner, adhering to Turnaround Time standards for both response and resolutionProvide support to the Sales and Distribution team in growth initiatives and projects by enabling the right platform configurationsProvide support to the Finance team to monitor and close reconciliation with business partnersBased on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partnersTroubleshoot issues faced by partners, identifying the root cause and providing a resolution for the same within the desired timelinesAs part of the Business Operations team, learn the necessary skills to manage platform configurations across all our offeringsEssential Requirements :Must be a Graduate or above (B.E Preferred)Minimum 2+ years of experience into Business Operations ManagementExperience in managing a customer support helpline (e-mail or voice), communicating with customers on areas of concern, and managing customer expectationsCustomer focused mindset and willingness to go the extra mile to deliver value for the customer and the organizationStrong knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macrosGood communication skills are a must. Candidates must be able to write e-mails in clear and precise EnglishNote : This is purely an Off roll position and on a contract basis.



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