BRM(Branch Relationship Manager)

4 weeks ago

New Delhi, India Response Informatics Full time

This position is for one of the fastest growing MNC Bank in IndiaJob Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBSclients having an AUM => INR 1 million through “need-based approach” and ensure clientcoverage and product penetration through cross-sell and up-sell of Bank products and services. To manage & maintain the highest customer satisfaction and service levels through pro-activeclient engagement & relationship management, coordinating internally with Service andDistribution and Product teamKey Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth ofAUM. Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and SavingsBook growth Ensure proper implementation & execution of product strategies through effective relationshipmanagement. Develop the client trust and loyalty for entrenched relationship with through lifestyle andbeyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitabilityand enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold servicestandards. Ensure internal and regulatory compliance through strict adherence to sales process,timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows andprocesses incl. doorstep banking etc.Job Duties & responsibilities Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing theclient having AUM => INR 1 M Ensure complete knowledge of all products & services through continuous skill and knowledgeimprovement. Resolve customer queries and complaints within the agreed TAT as per the Bank's customerservice policy. Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensurethat team objectives are met through an environment that nurtures harmony and collaborationthrough teamwork Work closely with the Line Manager and City / Cluster Head to ensure achievement of commonteam and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health &Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish Bank's as a primary banker for clients and as a prominent banking provider in India.Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an addedadvantageEducation / Preferred Qualifications Graduate(10+2+3).

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