Management Trainee: Customer Service

3 weeks ago

Gurugram, India Archbridge Capital Pvt Limited Full time

Job Description – Management Trainee: Customer Service

Company:
Archbridge Capital Pvt Ltd.

Industry:
NBFC

Location:
DLF Corporate Greens, Southern Peripheral Road, Sector 74A, Gurugram, Haryana

Role Responsibilities

  • Call clients
    post-loan login
    to welcome them and explain the overall loan process.
  • Provide clear communication on the
    fee structure
    and related charges.
  • Educate clients about
    future fees
    (legal, technical, etc.) and ensure clarity that payments must be made directly to the
    company's account
    .
  • Maintain proper records of client interactions in internal systems.
  • Coordinate with internal departments (Operations, Credit, Legal, etc.) to handle client queries effectively.
  • Build and maintain a
    positive client experience
    through transparency and proactive support.

Candidate Profile

  • Graduate / Post Graduate (any discipline).
  • 0–2 years of experience (freshers welcome; prior exposure to
    customer service / client handling / telecalling
    is a plus).
  • Strong communication skills in
    Hindi
  • Ability to explain financial processes with
    clarity and patience
    .
  • Good interpersonal skills and a
    client-first mindset
    .
  • Basic computer proficiency (MS Office, CRM tools, etc.).

What We Offer

  • A strong career foundation with a
    fast-growing MSME Secured Lending NBFC
    .
  • Structured learning & development opportunities.
  • Professional workplace at a
    Grade-A Corporate Office
    in Gurugram.
  • Career growth and progression within the organization.

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